Cyber Recovery 数据避风港 NetWorker 恢复失败，出现“无法将设备分配到池”错误

Summary: Cyber Recovery 数据避风港 NetWorker 恢复失败，出现“无法将设备分配到池”错误。

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Symptoms

在 CyberRecovery （CR） UI 中，运行 NetWorker 恢复后失败，并显示无法将设备分配到池错误。NetWorker 错误是请先卸载设备 device_name<然后再将其从池< pool_name> 中删除。


NW recoverapp 作业失败，并显示错误“无法将设备分配到池”
>从日志中可以观察到以下错误：

[2021-07-03 22:08:58.906] [ERROR] [apps] [appsUtils.go:121 HandleNWResponse()] : Error response is : {Message:please unmount device `<device_name>  before removing it from pool `<pool_name>.. Status:{Code:400 Class:Client Error Reason:Bad Request}}
[2021-07-03 22:08:58.906] [ERROR] [apps] [RecoverNetWorkerApp.go:657 NWSetPoolNames()] : Unable to assign device to pool. NetWorker Error is please unmount device `<device_name> before removing it from pool `<pool_name>.
[2021-07-03 22:08:58.907] [ERROR] [apps] [RecoverNetWorkerApp.go:150 RunNWWorkflow()] : Found error running task 60- Set NW Pool Names to DD Devices Error was: Unable to assign device to pool. NetWorker Error is please unmount device `<device_name> before removing it from pool `<pool_name>.

 

 

Cause

nsrdr 运行后，某些恢复的卷未卸载。当 CR 尝试重命名池名称时，池正在使用中。

Resolution

CR 19.8.0.2 及更高版本中包含此修复。升级 CR 以解决此问题。 

Affected Products

PowerProtect Cyber Recovery
Article Properties
Article Number: 000189942
Article Type: Solution
Last Modified: 16 Sept 2025
Version:  2
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