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Dell Trade In Frequently Asked Questions (US Only)

Summary: If you cannot find exactly what you are looking for, our Trade In-related Frequently Asked Questions can help.

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Instructions

Note: This offer is only available in the United States (US).

To learn how to use Dell Trade in Credit, see How to Use Dell Trade in Credit on Dell.com (US Only). Contact tradein@dell.com for any questions.

Dell Trade In is a simple-to-use service, available anytime at https://tradein.dell.com. Customers with eligible Dell and non-Dell devices can receive credit to be used toward product or service purchases at Dell.com. If the device does not qualify for trade in credit, we recycle it for you, for free.

Three steps for you; one big step to help our environment:

  1. Get an estimate of your trade in credit for any Dell or non-Dell device on the Dell Trade In page.
  2. Ship your trade-in device for free at a FedEx Office nearest to you. We provide free packing materials for devices with a trade in value.
  3. Get your final credit by email and use toward your next product or service purchase on Dell.com.

We are committed to reducing e-waste, which is a growing global problem. Dell Trade In is a great way to partner together, and protect our planet, one device at a time. For more details, go to Dell's sustainability progress and goals.

If you have purchased and received any Dell product or service within 30 calendar days of when your Dell Trade In credit is activated, and your purchase equals or exceeds the amount stated on TradeIn.Dell.com at the time of activation? You may be able to transfer the full amount of your Dell Trade-In credit to another available payment method. A valid Dell purchase ID is required to initiate the process.

Dell Trade In helps you get credit for your old tech in three simple steps. We accept eligible Dell and non-Dell devices. If your old tech cannot be reused or refurbished through trade-in, we recycle it for free. To check the eligibility of your device, go to Dell Trade In page.

The Dell Trade-In service accepts Dell and non-Dell electronic devices such as computers, laptops, and tablets.

Note:
  • This program does not accept household appliances or TVs.
  • Computer accessories (mouses, keyboards, power cables) are recycled for free.

All Dell and non-Dell electronic devices such as computers, laptops, tablets, and similar products can qualify for Dell Trade In credit. If your device does not qualify, we recycle it for free.

Several attributes are considered to determine the eligibility and value of the Dell Trade In credit. For example: Age of the device, make and model, health of the device and its components, physical state of the device and so forth. Check the eligibility of your Dell and non-Dell device for trade in credit on the Dell Trade In page.

Yes! If your Dell or non-Dell device is not eligible for trade in credit, we recycle your device for you.

If after entering your device information you receive a status that states that the device is not eligible for Dell Trade In credit, you can recycle it for free with Dell. Here is how:

  1. You receive an email confirming the device can be recycled with Dell for free accompanied with a QR code to be used when shipping.
  2. Prior to shipping, remove any sensitive data from your device.
  3. Pack it in any suitable box that you have.
  4. Take the packaged device along with the QR code that you received by email to a FedEx Office near you. Dell covers the cost of shipping.

Several attributes are considered to determine the eligibility and amount of the Dell Trade In credit. For example: Age of the device, make and model, health of the device and its components, physical state of the device and so forth. Check the eligibility of your Dell and non-Dell device for trade in credit on the Dell Trade In page.

Timelines to complete the trade-in process can vary depending upon when the device is shipped, actual shipping duration, device inspection duration, and credit processing time. On average, your credit is available to you within three to four business days after the device is received at our processing center. This timeframe allows us to complete our thorough automated inspection and credit process.

If your device is eligible for trade-in, Dell packages and ships it for you, for free. All you must do is take your package with your QR code from the email we sent you to the FedEx Office near you. (For Example: Device, power adapter, and cable.)

If your Dell or non-Dell device is eligible for recycling, then pack your device in any suitable box you may have. Then take your packed device and the QR code from the email that we sent you to your nearest FedEx Office. Dell covers the cost of shipping.

Yes, if you have them, include chargers and cables with your device.

The as-built configuration of the device is one of several key attributes that are considered in determining eligibility for Dell Trade In credit. Upgrades made to your device after its purchase are not typically considered in assessing credit value.

Yes, you can choose to remove the upgraded components, such as RAM, graphics card, and so forth. Replace the upgraded components with the original factory components in the device before you ship it.

Per the Service Description, once you have shipped your device, it cannot be returned to you.

Once you have shipped your device, the trade-in transaction cannot be cancelled. However, you may choose to not ship your device and the trade-in transaction is cancelled automatically.

No. When you accept the Service Description on the Dell Trade In page, you are confirming that you have the necessary rights to trade in, recycle, or sell your device.

We accept one device per Dell Trade In transaction currently, however, you may submit multiple transactions if you choose to trade in more than one device.

Your Dell Trade-In credits is eligible for purchase of products or services on Dell.com.

However, if you have purchased and received any Dell product or service within 30 calendar days of when your Dell Trade In credit is activated, and your purchase equals or exceeds the amount stated on TradeIn.Dell.com at the time of activation, you may be able to redeem the full amount of your recent Dell Trade In credit only by transferring to another available payment method. A valid Dell purchase ID is required to initiate the process.

Whether you choose to redeem your Dell Trade In credit balance with a new Dell purchase or transfer your Dell Trade In credit balance to an available payment method, once decided, your request cannot be reversed. Please note that the terms and conditions of issuing financial institutions for the available payment method will apply to the use of the available payment method.

In the rare instance where there is an issue with trying to use your credit on a Dell site, contact us. Provide the URL of that site, the approximate amount of the charge and the time and date of the attempt to tradein@dell.com.

Your Service Tag is located on the bottom of your Dell device. Reference Locate your Service Tag or Serial Number for more information.

Once your device is received at our processing center and our thorough inspection is completed. Your final Dell Trade In credit is securely issued to you by email. This is completed within three to four business days.

Once you receive your first Dell Trade In notification email with an estimated credit value, you have thirty (30) days to ship your device. If you do not ship your device within the thirty (30) days of that first email notification, your Dell Trade In transaction expires. You must begin a new transaction if you want to continue your Dell Trade-In.

No. However, if you have not used your available credit within a year of receiving it and experience issues using it, email Dell Customer Care for assistance.

Once your device is received at our processing center, the first step is a thorough, automated inspection. The second step is a complete sanitization of your device and associated drives of all data.

The inspection results determine if the device is eligible for resale, and if its parts can be used for repairs or if it should be recycled.

Before you ship your device, we highly recommend that you erase all the data from your device and associated drives. Once we receive your device at our processing center, your device and associated drives are thoroughly sanitized of all data.

Dell offers Data Migrate and Erase services.

  • Dell Migrate works over a wired or wireless network.
  • Dell Migrate is $49 and can be purchased online or by phone at +1 (800) 822-8970.

If you prefer to migrate and erase data yourself, then you can find those instructions below.

We keep you updated on the status of your trade in through email notifications sent to you. Check the details of your Dell Trade In credit on the Dell Trade In page. Or, email tradein@dell.com for more help and include the Dell Trade In transaction number in your email. The Dell Trade In transaction number is provided to you in all email notifications sent to you.

Once your device is received at our processing center, we send you an email notification within two to three business days. Your Dell Trade In credit is processed about a day later.

For more information about the status of your trade in credit or device, follow the process in How do I track my trade-in status?

Details of your shipment are available at Tracking Your Shipment or Packages | FedExThis hyperlink is taking you to a website outside of Dell Technologies..

For devices which are lost, damaged, or missing contents, open a claim with FedEx Shipping using the File a Claim | FedEx pageThis hyperlink is taking you to a website outside of Dell Technologies.. Provide your FedEx tracking number on the FedEx page.

Several device attributes are considered to determine the eligibility of Dell and non-Dell devices for Dell Trade In credit. For example: Age of the device, make and model, health of the device and its components, physical state of the device and so forth.

If there is no credit value for your device, then we recycle your device, for free.

This could happen in two rare occasions:

  • The device may not have been received at our processing center. Details of your shipment are available at Tracking Your Shipment or Packages | FedExThis hyperlink is taking you to a website outside of Dell Technologies.. Check if your device is lost, damaged, or had missing contents during shipping. For devices lost, damaged, or missing contents, open a claim with FedEx Shipping using File a Claim | FedExThis hyperlink is taking you to a website outside of Dell Technologies.. Provide your FedEx tracking number.
  • The thorough inspection at our processing center may reveal unseen or unknown issues with the device you shipped. In such cases, it may take longer to evaluate if the device has value or if it should be recycled. Based on the results of the inspection, the final credit value is provided to you by an email notification.

For questions on the status of your trade-in credit or device, follow the process in How do I track my trade-in status?

For more information or help, follow the process in What do I do if I have other questions?

The Dell Trade In credit amount provided on the Dell Trade In website is an estimate of the potential credit value. This same estimated credit value is also provided to you in your first Dell Trade In email notification. This estimated value is based on information that you provided about your device on the Dell Trade In website.

Once the device is received at our processing center, a mandatory thorough automated device inspection is conducted. In rare cases, the results of inspection and any mismatches discovered could impact your Dell Trade In credit value. A secure email is sent to you with the final trade in credit value that can be put towards your next purchase on Dell.com.

For more information or questions about your specific Dell Trade-In device or value, follow the process in What do I do if I have other questions?

If you have multiple virtual credits as a result of multiple Dell Trade In transactions, we unfortunately cannot consolidate them into a single virtual card.

We keep you updated on the status of your Trade In by email communications sent to you.

Check the details of your Dell Trade In credit on the Dell Trade In page. Or, write to tradein@dell.com for more help. Provide the Dell Trade In transaction number to get help. The Dell Trade In transaction number is provided to you in all email communications.

Article Properties


Affected Product

Desktops & All-in-Ones, Laptops, Tablets

Last Published Date

14 May 2024

Version

14

Article Type

How To