IDPA 報告與分析伺服器未使用電子郵件傳送報告

Summary: 本文說明 Integrated Data Protection Appliance 報告與分析伺服器無法使用電子郵件傳送報告的問題。

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Symptoms

設定為使用電子郵件發佈的排程報告不會寄出。

報告工作 > 使用中工作會顯示報告已執行。報表中包含數據。

將報表引擎和發佈伺服器放入調試後，server.log中會看到以下錯誤： 
2021-10-08 08:00:00,540 ERROR [com.emc.dpa.command.notification.NotificationSenderMDB] (Thread-6255) Problems while sending email notification: javax.mail.MessagingException: Could not convert socket to TLS;
2021-10-08 08:00:00,540 ERROR [com.emc.dpa.command.notification.NotificationSenderMDB] (Thread-6255) Problems while sending email notification: javax.mail.MessagingException: Could not convert socket to TLS; nested exception is: javax.net.ssl.SSLException: Inbound closed before receiving peer's close_notify: possible truncation attack

Cause

SMTP 伺服器使用的是 TLS 1.2，而 DPA 使用的是 TLS 1.1。這會導致 SMTP 伺服器因為 TLS 版本不相符而關閉連線。

Resolution

執行下列步驟以解決此問題：

  1. 製作 /opt/emc/dpa/services/standalone/configuration/standalone.xml 檔案，包含下列命令：
cp  /opt/emc/dpa/services/standalone/configuration/standalone.xml  /opt/emc/dpa/services/standalone/configuration/standalone.xml.bak
  1. 編輯 /opt/emc/dpa/services/standalone/configuration/standalone.xml 檔案，透過在 vi 並進行以下變更：
新增以下兩行 <system-properties> 節： 
<property name="mail.smtp.ssl.trust" value="*"/>
<property name="mail.smtp.ssl.protocols" value="TLSv1.2"/>
接著儲存檔案並結束 vi 跟：：x
  1. 使用下列命令重新啟動 DPA APP 服務：
/opt/emc/dpa/services/bin/dpa.sh app restart
如果您對此問題有任何疑問，請聯絡 Dell Technologies 支援 。

Affected Products

PowerProtect Data Protection Software
Article Properties
Article Number: 000196204
Article Type: Solution
Last Modified: 26 Mar 2025
Version:  3
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