IDPA 报告和分析服务器未使用电子邮件发送报告

Summary: 本文介绍融合备份一体机报告与分析服务器通过电子邮件发送报告失败的问题。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

不会发送设置为通过电子邮件发布的计划报告。

Report JobsActive > Jobs显示报告已运行。报告中包含数据。

将报告引擎和发布程序置于调试状态后，server.log中会显示以下错误： 
2021-10-08 08:00:00,540 ERROR [com.emc.dpa.command.notification.NotificationSenderMDB] (Thread-6255) Problems while sending email notification: javax.mail.MessagingException: Could not convert socket to TLS;
2021-10-08 08:00:00,540 ERROR [com.emc.dpa.command.notification.NotificationSenderMDB] (Thread-6255) Problems while sending email notification: javax.mail.MessagingException: Could not convert socket to TLS; nested exception is: javax.net.ssl.SSLException: Inbound closed before receiving peer's close_notify: possible truncation attack

Cause

SMTP 服务器使用 TLS 1.2，DPA 使用 TLS 1.1。由于 TLS 版本不匹配，这导致 SMTP 服务器关闭连接。

Resolution

运行以下步骤以解决此问题：

  1. 复制 /opt/emc/dpa/services/standalone/configuration/standalone.xml 文件，使用以下命令：
cp  /opt/emc/dpa/services/standalone/configuration/standalone.xml  /opt/emc/dpa/services/standalone/configuration/standalone.xml.bak
  1. 编辑 /opt/emc/dpa/services/standalone/configuration/standalone.xml 文件，通过打开它 vi 并进行以下更改：
添加以下两行 <system-properties> 部分： 
<property name="mail.smtp.ssl.trust" value="*"/>
<property name="mail.smtp.ssl.protocols" value="TLSv1.2"/>
然后保存文件并退出 vi 跟：：x
  1. 使用以下命令重新启动 DPA APP 服务：
/opt/emc/dpa/services/bin/dpa.sh app restart
如果您对此问题有任何疑问，请联系 Dell Technologies 支持 。

Affected Products

PowerProtect Data Protection Software
Article Properties
Article Number: 000196204
Article Type: Solution
Last Modified: 26 Mar 2025
Version:  3
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