ECS: GeoDrive: How to Collect GeoDrive Logs

1. Verify what version of GeoDrive is installed.

From GeoDrive console (from left top corner) > click About

Generally, upgrading GeoDrive to the latest available version is advised.

2. Export GeoDrive Configuration

From the above image (1) select Export Configuration and save the GeoDrive configuration file.

The following steps are to collect GeoDrive logs:
Collect GeoDrive logs.

3. In the search on taskbar, type in cmd right click the Command Prompt and select Run as Administrator.
4. Create a temporary folder, this is the location where GeoDrive logs are saved.

(This can be created using Windows Explore or command line CMD.)
Go to C:\ by running below command

Command:

 cd c:\

5. Create a directory for saving GeoDrive logs using the following command.

The directory name does not have to be logdir, it can be anything the user decides.

Command:

mkdir logdir

6. Run the GeoDrive CLI command to generate GeoDrive logs.

GDuploadLog /copy c:\logdir

7. Confirm that there are three files listed under the C:\logdir directory.

dir logdir

8. The following is the list of files expected.

DumpQueues.txt
export.gdconf
Msg.gddf

The following steps are to collect AFT dump:
Collect AFM dump.

9. Change Path to C:\ProgramData\Dell GeoDrive Data> and run below command.

C:\ProgramData\Dell GeoDrive Data>cloud_cli dump_afm

10. This command creates the below file under the path C:\ProgramData\Dell GeoDrive Data\:

DumpAFM.txt

The following steps are to collect HTTP trace:
Collect HTTP trace.

11. Enable HTTP Trace and leave it for a few minutes.

Run the below command from the path C:\ProgramData\Dell GeoDrive Data and leave it for a couple of minutes.

Command:

cloud_cli tracehttp /on

12. Disable HTTP Trace.

Run below command from path C:\ProgramData\Dell GeoDrive Data

cloud_cli tracehttp /off

Look for a file similar to the below under the path C:\ProgramData\Dell GeoDrive Data\

GD_srv.exe5752.0.txt

The following steps are to collect GeoDrive memory Dump:
Collect GeoDrive memory dump.

13. Open the Task Manager.

(This can be achieved by Ctrl+Alt+Del key combination or right click the Taskbar and select Task Manager)

14. Look for GeoDrive Server.

15. Right-click the GeoDrive Server and select Create Dump File

16. Copy the path to the memory dump file from the newly opened dialog box and collect it.

Follow all the above steps to collect details for escalation or for further analysis.