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Computers with 11th Generation Intel Processors Cannot Output HDR Effect to Supported Monitors Through a Dock

Summary: Learn what to do if a Dell computer with an Intel 11th generation processor fails to output HDR to HDR-supported monitors connected through a dock.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Dell computers with 11th generation Intel processors (Tiger Lake) cannot output HDR effects at 4K@60Hz to monitors that support HDR. The HDR option cannot be selected in the monitor settings.

Affected Products:

  • Dell Dock WD19
  • Dell Dock - WD19S
  • Dell Dual Charge Dock HD22Q

Cause

Intel has disabled display stream compression (DSC) on 11th generation processors.

Resolution

Configure the video output resolution and frequency to 4K@30Hz.

Affected Products

Dell Dual Charge Dock HD22Q, Dell Dock WD19, Dell Dock – WD19S
Article Properties
Article Number: 000201389
Article Type: Solution
Last Modified: 24 Apr 2025
Version:  5
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