Poor Sound Issue with Creative Audigy SoundBlaster 5.1 FX with GPU Installed on Precision 3650

Summary: When a video card and the Creative Audigy SoundBlaster 5.1 FX are installed in a Precision 3650, it has sound quality issues using 5.1 surround sound.

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Symptoms

Affected Platforms:

  • Precision 3650
Note: Dell Engineering has tested this configuration on other models and there were no sound issues using stereo or 5.1 surround sound with the same cards and GPU.

Cause

Not Applicable

Resolution

To resolve this issue, disable C states in the BIOS.

Affected Products

Precision 3650 Tower
Article Properties
Article Number: 000203726
Article Type: Solution
Last Modified: 17 Apr 2025
Version:  4
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