Zasady ochrony VMware NVP-vProxy kończą się niepowodzeniem "Error Getting Dispatcher: request timeout"

Summary: Integracja NetWorker VMware Protection (NVP) jest skonfigurowane z urządzeniem vProxy. Konsola NetWorker Management Console (NMC) wyświetla komunikat "Error Getting Dispatcher: request timeout" podczas otwierania lub odświeżania widoku VMware. Zaplanowane i ręczne wykonanie polityki ochrony VMware kończy się niepowodzeniem w odniesieniu do vCenter, którego dotyczy problem. ...

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Symptoms

Polecenie daemon.raw pokazuje, że nsrvim Proces trwa ~205 minut.

MM/DD/YY 06:11:28  1 5 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg NSR notice MM/DD/YY 06:11:28.664803 Running nsrvim.... 
MM/DD/YY 06:11:28  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: nsrvim starting on my-nsr.my-domain.com (process 29683). 
MM/DD/YY 06:11:28  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Connecting to NetWorker on 'my-nsr.my-domain.com'. 
MM/DD/YY 06:11:28  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Querying NSR hypervisor resource 'my-vcenter.my-domain.com' 
MM/DD/YY 06:11:28  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Connecting to service at https://my-vcenter.my-domain.com/sdk 
...
MM/DD/YY 09:36:02  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Querying for categories from infrastructure services daemon. 
MM/DD/YY 09:36:02  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Updating NSR hypervisor resource 'my-vcenter.my-domain.com' 
MM/DD/YY 09:36:02  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Finished updating NSR hypervisor resource 'my-vcenter.my-domain.com' 
MM/DD/YY 09:36:03  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: nsrvim exiting on my-nsr.my-domain.com (process 29683). 

Akcja VMware Protection Policy Backup pokazuje:

MM/DD/YYY 10:00:02 AM Action backup vmware-vproxy 'backup' has initialized as 'vproxysave job' with job id 65059338
MM/DD/YYY 10:00:03 AM Calling the nsrvim program to collect the inventory data.
MM/DD/YYY 10:00:03 AM Setting default timeout 1800.
MM/DD/YYY 10:00:03 AM Using a timeout of 1800 seconds for the nsrvim request. Minimum timeout is 360 seconds. Maximum timeout is 3600 seconds.
MM/DD/YYY 10:30:22 AM Failed to run nsrvim, error: Dispatcher: Request timed out.
MM/DD/YYY 10:30:22 AM Dispatcher request timed out.
MM/DD/YYY 10:30:22 AM Failed to run nsrvim. Will retry in 360 seconds.
MM/DD/YYY 10:36:22 AM Calling the nsrvim program to collect the inventory data.
MM/DD/YYY 10:36:22 AM Setting default timeout 1800.
MM/DD/YYY 10:36:22 AM Using a timeout of 1800 seconds for the nsrvim request. Minimum timeout is 360 seconds. Maximum timeout is 3600 seconds.
MM/DD/YYY 11:06:40 AM Failed to run nsrvim, error: Dispatcher: Request timed out.
MM/DD/YYY 11:06:40 AM Dispatcher request timed out.
MM/DD/YYY 11:06:40 AM Action backup vmware-vproxy 'backup' with job id 65059338 is exiting with status 'failed', exit code 1
MM/DD/YYY 11:06:40 AM Action has finished with failures.

Polecenie nsrvim Wykonanie debugowania 5 pokazuje, że pomyślne ukończenie zajęło ~494 minuty.

[root@my_nsr ~]# nsrvim --names my-vcenter.my-domain.com -v -D 5
10/25/22 13:50:55.611491 lg_inet_getaddrinfo(): ENTER
10/25/22 13:50:55.611847 lg_inet_getaddrinfo(): input host=localhost
10/25/22 13:50:55.611861 lg_inet_getaddrinfo(): input service=NULL
10/25/22 13:50:55.611880 lg_inet_getaddrinfo(): input hints-flags=0x0002 AI_PASSIVE=0 AI_NUMERICHOST=0 AI_NUMERICSERV=0 AI_CANONNAME=1
10/25/22 13:50:55.611890 lg_inet_getaddrinfo(): pass-through ... calling external libc getaddrinfo() ...
10/25/22 13:50:55.613508 lg_inet_getaddrinfo(): output cannonname = localhost
10/25/22 13:50:55.613532 lg_inet_getaddrinfo(): output addr = 127.0.0.1
...
10/25/22 13:51:02.139553 No disks spec found - whole VM work item.
10/25/22 13:51:02.139565 Exit get_clients_in_group
10/25/22 22:04:53.079037 retrieved Folder:Datacenters:group-d1
...
10/25/22 22:04:54.310944 Unregistered session id:1, fd:3, idx:0, ssn_max_pollfd:0, 0(512)
10/25/22 22:04:54.311001 nsrvim finished with code: 0
[root@my_nsr ~]#

Cause

Polecenie nsrvim przekracza limit czasu polityki ochrony VMware dla serwera vCenter, którego dotyczy problem. Domyślny limit czasu polityki ochrony VMware wynosi 1800 sekund (30 minut), a maksymalny konfigurowalny limit czasu to 3600 sekund (60 minut).

Ocena rozwiązania vCenter vpxd Dzienniki pokazują, że rejestrowanie ciekawostek jest włączone. Zgodnie z artykułem bazy wiedzy VMware nr 1001584, rejestrowanie ciekawostek może mieć wpływ na wydajność, jeśli zostanie pozostawione na dłuższy czas.  

Resolution

Przywróć domyślne rejestrowanie vCenter po zakończeniu rozwiązywania problemów w środowisku vSphere.

Additional Information

Identyfikator artykułu Broadcom: 316627 — zwiększanie poziomu rejestrowania VMware vCenter Server i VMware ESXi (łącze zewnętrzne)

Article Properties
Article Number: 000204899
Article Type: Solution
Last Modified: 08 Oct 2025
Version:  3
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