NVP-vProxy VMware Protection Policies misslyckas "Error Get Dispatcher: request timeout"

Summary: Integreringen av NetWorker VMware Protection (NVP) konfigureras med vProxy-enheten. NetWorker Management Console (NMC) visar ett "Error Getting Dispatcher: request timeout" när du öppnar eller uppdaterar VMware-vyn. De schemalagda och manuella körningarna av VMware-skyddspolicyer misslyckas mot det vCenter som påverkas. ...

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Symptoms

Informationen daemon.raw visar att nsrvim Processen tar ~205 minuter att slutföra.

MM/DD/YY 06:11:28  1 5 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg NSR notice MM/DD/YY 06:11:28.664803 Running nsrvim.... 
MM/DD/YY 06:11:28  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: nsrvim starting on my-nsr.my-domain.com (process 29683). 
MM/DD/YY 06:11:28  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Connecting to NetWorker on 'my-nsr.my-domain.com'. 
MM/DD/YY 06:11:28  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Querying NSR hypervisor resource 'my-vcenter.my-domain.com' 
MM/DD/YY 06:11:28  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Connecting to service at https://my-vcenter.my-domain.com/sdk 
...
MM/DD/YY 09:36:02  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Querying for categories from infrastructure services daemon. 
MM/DD/YY 09:36:02  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Updating NSR hypervisor resource 'my-vcenter.my-domain.com' 
MM/DD/YY 09:36:02  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: Finished updating NSR hypervisor resource 'my-vcenter.my-domain.com' 
MM/DD/YY 09:36:03  1 3 0 2734675712 414 0 my-nsr.my-domain.com nsrdisp_nwbg RAP notice job 'nsrvim' progress message: nsrvim exiting on my-nsr.my-domain.com (process 29683). 

Åtgärden Säkerhetskopiering av VMware Protection Policy visar:

MM/DD/YYY 10:00:02 AM Action backup vmware-vproxy 'backup' has initialized as 'vproxysave job' with job id 65059338
MM/DD/YYY 10:00:03 AM Calling the nsrvim program to collect the inventory data.
MM/DD/YYY 10:00:03 AM Setting default timeout 1800.
MM/DD/YYY 10:00:03 AM Using a timeout of 1800 seconds for the nsrvim request. Minimum timeout is 360 seconds. Maximum timeout is 3600 seconds.
MM/DD/YYY 10:30:22 AM Failed to run nsrvim, error: Dispatcher: Request timed out.
MM/DD/YYY 10:30:22 AM Dispatcher request timed out.
MM/DD/YYY 10:30:22 AM Failed to run nsrvim. Will retry in 360 seconds.
MM/DD/YYY 10:36:22 AM Calling the nsrvim program to collect the inventory data.
MM/DD/YYY 10:36:22 AM Setting default timeout 1800.
MM/DD/YYY 10:36:22 AM Using a timeout of 1800 seconds for the nsrvim request. Minimum timeout is 360 seconds. Maximum timeout is 3600 seconds.
MM/DD/YYY 11:06:40 AM Failed to run nsrvim, error: Dispatcher: Request timed out.
MM/DD/YYY 11:06:40 AM Dispatcher request timed out.
MM/DD/YYY 11:06:40 AM Action backup vmware-vproxy 'backup' with job id 65059338 is exiting with status 'failed', exit code 1
MM/DD/YYY 11:06:40 AM Action has finished with failures.

Informationen nsrvim Felsökning 5-körningen visar att det tog ~494 minuter att slutföras.

[root@my_nsr ~]# nsrvim --names my-vcenter.my-domain.com -v -D 5
10/25/22 13:50:55.611491 lg_inet_getaddrinfo(): ENTER
10/25/22 13:50:55.611847 lg_inet_getaddrinfo(): input host=localhost
10/25/22 13:50:55.611861 lg_inet_getaddrinfo(): input service=NULL
10/25/22 13:50:55.611880 lg_inet_getaddrinfo(): input hints-flags=0x0002 AI_PASSIVE=0 AI_NUMERICHOST=0 AI_NUMERICSERV=0 AI_CANONNAME=1
10/25/22 13:50:55.611890 lg_inet_getaddrinfo(): pass-through ... calling external libc getaddrinfo() ...
10/25/22 13:50:55.613508 lg_inet_getaddrinfo(): output cannonname = localhost
10/25/22 13:50:55.613532 lg_inet_getaddrinfo(): output addr = 127.0.0.1
...
10/25/22 13:51:02.139553 No disks spec found - whole VM work item.
10/25/22 13:51:02.139565 Exit get_clients_in_group
10/25/22 22:04:53.079037 retrieved Folder:Datacenters:group-d1
...
10/25/22 22:04:54.310944 Unregistered session id:1, fd:3, idx:0, ssn_max_pollfd:0, 0(512)
10/25/22 22:04:54.311001 nsrvim finished with code: 0
[root@my_nsr ~]#

Cause

Informationen nsrvim överskrider tidsgränsen för VMware Protection Policy mot den berörda vCenter-servern. Standardtidsgränsen för VMware Protection Policy är 1 800 sekunder (30 minuter) och den maximala konfigurerbara tidsgränsen är 3 600 sekunder (60 minuter).

Utvärderingen av vCenter vpxd loggar visar att trivia-loggning är aktiverad. Enligt VMware KB-artikel 1001584 kan trivia-loggning orsaka en prestandapåverkan om den lämnas under en längre tid.  

Resolution

Återgå till vCenter-standardloggning när felsökning har slutförts i vSphere-miljön.

Additional Information

Broadcom artikel-ID: 316627 - Öka loggningsnivåerna för VMware vCenter Server och VMware ESXi (Extern länk)

Article Properties
Article Number: 000204899
Article Type: Solution
Last Modified: 08 Oct 2025
Version:  3
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