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Certain Alienware Accessories are Not Detected in Alienware Command Center v6.0 or later

Summary: Information about Alienware Command Center (AWCC) not detecting certain Alienware mouses, keyboards, and headsets are crucial for troubleshooting and resolving connectivity issues.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The following Alienware devices are not detected after installing or updating Alienware Command Center to version 6.0 or later:

  • Alienware 7.1 Wired Gaming Headset - AW510H
  • Alienware Wireless Gaming Headset - AW988
  • Alienware Advanced Gaming Keyboard - AW568
  • Alienware Pro Gaming Keyboard - AW768
  • Alienware Advanced Gaming Mouse - AW558
  • Alienware Elite Gaming Mouse - AW958
  • Alienware Elite Gaming Mouse - AW959

Cause

The Alienware devices listed above are not supported in Alienware Command Center version 6.0 and later.

Resolution

It is advised to use Alienware Command Center version 5.5 if you have an Alienware AW510H, AW988, AW568, AW768, AW558, AW958, or AW959 device.

If you have installed Alienware Command Center version 6.0 or later, uninstall it, and install version 5.5.

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Affected Products

Alienware Advanced Gaming Keyboard – AW568, Alienware Advanced Gaming Mouse – AW558, Alienware Command Center, Alienware Elite Gaming Mouse – AW958, Alienware 7.1 Gaming Headset AW510H, Alienware Elite Gaming Mouse - AW959 , Alienware Pro Gaming Keyboard – AW768, Alienware Wireless Gaming Headset AW988, Alienware, Inspiron, OptiPlex, OptiPlex All-In-One, OptiPlex Micro, OptiPlex Small Form Factor, OptiPlex Tower, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Latitude Tablets, XPS Tablets, Fixed Workstations, Mobile Workstations ...
Article Properties
Article Number: 000209740
Article Type: Solution
Last Modified: 13 Mar 2025
Version:  8
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