PowerFlex 3.X: telemetry service error while retrieving historical metrics

Summary: Your historical data for various PFxM resources is not being kept. A systemctl status of telemetry services is showing disabled.

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Symptoms

 [delladmin@pfxm ~]$ systemctl status telemetry
● telemetry.service - A telemetry service for Flex Manager
   Loaded: loaded (/etc/systemd/system/telemetry.service; enabled; vendor preset: disabled)
   Active: inactive (dead) since Tue 2023-03-28 13:18:06 EDT; 11min ago
  Process: 4426 ExecStart=/opt/local/telemetry/bin/telemetry.sh SuccessExitStatus=143 (code=killed, signal=TERM)
 Main PID: 4426 (code=killed, signal=TERM)

Cause

Versions prior to 3.8.3 run into this issue on occasion

Resolution

Follow the following steps to resolve this issue: *Warning! Step 5 erases all historical data.  You must manually save this if you want it.

 

Take a snapshot of the PFxM VM.
sudo systemctl stop telemetry
sudo systemctl stop ScaleIOMetricCollection.timer
sudo systemctl stop ipicabinet_metrics_collection.timer
sudo systemctl stop switch_metrics_collection.timer
curl -X DELETE 'http://localhost:9200/_all'
rm -rfv /var/log/elasticsearch/*log.gz
rm -rfv /var/log/elasticsearch/*gc.log*
systemctl restart elasticsearch
systemctl status elasticsearch
sudo systemctl start ScaleIOMetricCollection.timer
sudo systemctl start ipicabinet_metrics_collection.timer
sudo systemctl start switch_metrics_collection.timer
sudo systemctl start telemetry

If the issue is resolved to remove your snapshot of the PFxM VM.

Affected Products

PowerFlex rack, PowerFlex Appliance
Article Properties
Article Number: 000211724
Article Type: Solution
Last Modified: 01 Dec 2025
Version:  4
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