Avamar Proxy Deployment Manager 在建立建議程式中失敗。- 連接到 mc 服務的錯誤

Summary: Avamar Proxy Deployment Manager 在建立建議程式中失敗。- 連線至 mc 服務時發生錯誤。

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Symptoms

Avamar Proxy Deployment Manager 在建立建議程式期間失敗。我們看到;
」連線至 mc service 的錯誤「/

以下是deploymanager.log中的錯誤 
 INFO  [cTaskExecutor-8][       impl.UserSessionService#            login]: Login failed. Closing vsphere ticket.

 TRACE [cTaskExecutor-8][ impl.ConnectionManagerService#      closeTicket]: Closing connection manager ticket: ...a9057333d668
ERROR [cTaskExecutor-8][        handler.RequestHandler#eGenericException]: Unexpected error
java.rmi.RemoteException: Error connecting to mc service; nested exception is:
        org.apache.axis2.AxisFault: Connection reset
        at com.emc.avamar.vmware.deploymanager.service.impl.DefaultCredentialsMcConnectionFactory.newMcConnection(DefaultCredentialsMcConnectionFactory.java:96)
        at com.emc.avamar.vmware.deploymanager.service.impl.UserSessionService.login(UserSessionService.java:121)
        at com.emc.avamar.vmware.deploymanager.handler.RequestHandler.handleMe

connectionmanager.log中發生錯誤。 
DEBUG [TimeoutExec-11 ][       model.TicketTimeoutTask#              run]: Ticket ...a9057333d668 will expire in 120 minutes

...a9057333d668: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@294ec894
...a9057333d668: com.emc.avamar.vmware.connection.model.VSphereConnectionPool@294ec894

 INFO  [cTaskExecutor-1][   model.ConnectionPoolManager#           logout]: removing ticket: ...a9057333d668

DEBUG [TimeoutExec-11 ][       model.TicketTimeoutTask#              run]: Ticket timeout interrupted

Cause

這是因軸軸資料夾記憶體超載而發生的軟體問題。/data01/avamar/var/mc/server_tmp/
資料夾會填滿「axis2-tmp-*.tmp」檔案。

Resolution

永久修正方法
Avamar 19.7 - 安裝最新的 MCS 修正程式。
Avamar：最新 Avamar 管理主控台服務累積修正程式清單，以及如何下載和安裝修補程式。（2023 年 7 月 14 日）

暫時因應措施
重新開機 MCS 服務。如需說明，請參閱 Avamar 系統管理員指南。
這會清除資料夾 /data01/avamar/var/mc/server_tmp/

Affected Products

Data Backup & Protection Software, Avamar
Article Properties
Article Number: 000214602
Article Type: Solution
Last Modified: 18 Sept 2025
Version:  3
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