PPDM Health Warning: Unable to perform Server Backup Validation Health Check
Summary: PowerProtect Data Manager (PPDM) Health Warning reports the following. Unable to perform Server Backup Validation Health Check due to the mount point /data01/server_backups is nonempty. ...
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Symptoms
The customer may face an error similar to the one shown below image that deducts 20% of the health status.
The UI presents the following error when the user tries to select Settings > Disaster Recovery.
Error 424: The mount point /data01/server_backups is nonempty.
In the PPDM serverdr logs, we see:
The UI presents the following error when the user tries to select Settings > Disaster Recovery.
Error 424: The mount point /data01/server_backups is nonempty.
In the PPDM serverdr logs, we see:
ERROR [] [pool-13393-thread-10] [][][][][] [c.d.b.m.h.c.BaseHealthCheck.logCalculationError(89)] - Error occurred during com.dell.brs.monitoring.health.check.SystemDrBackupHealthCheck calculation
org.springframework.web.client.HttpClientErrorException: 424 : "{"code":424,"reason":"The PowerProtect DD System storage unit mount command failed with error: 'The mount point /data01/server_backups is nonempty.\nBoostFS cannot be mounted on a nonempty mount point. Please try mounting on an empty mount point.'","remediation":"none","timestamp":xxxxxxxxxxxxxxxxxx,"path":"/api/v2/server-disaster-recovery-backups"}"
Cause
The issue occurs because the mount point /data01/server_backups is not empty.
The error appears when serverdr (Server Disaster Recovey) is not performing backups. This is an indication that PPDM can now run a health check for serverdr backups.
The error appears when serverdr (Server Disaster Recovey) is not performing backups. This is an indication that PPDM can now run a health check for serverdr backups.
Resolution
Remove the content of /data01/server_backups.
To take a manual server DR backup: Settings> Disaster Recovery > Manage Backups > BACK UP NOW
cd /data01/server_backups
rm -rf * Take a manual backup. The error clears.
To take a manual server DR backup: Settings> Disaster Recovery > Manage Backups > BACK UP NOW
Article Properties
Article Number: 000214960
Article Type: Solution
Last Modified: 22 Sept 2023
Version: 2
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