Appliance PowerProtect DM5500: UPGRADE_PRECHECK: Impossibile caricare il pacchetto di aggiornamento di PPDM

Summary: Il controllo preliminare per l'aggiornamento del codice di DM 5500 dalla versione 5.13 alla versione 5.14 non è riuscito a caricare il pacchetto di aggiornamento di PPDM.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Quando si tenta di aggiornare l'appliance PowerProtect Data Manager, il processo di verifica preliminare dell'aggiornamento può avere esito negativo con il seguente errore:


WebUI - Codice errore del controllo preliminare
Il LogBundle punta al codice di errore: logs/ppoe/upgrade/upgrade.log
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.PpdmUtil - uploadPackage -->Failed to upload PPDM upgrade Package. Retrying count : 3
org.springframework.web.client.ResourceAccessException: I/O error on POST request for "https://xxx.xxx.xxx.xxx:8443/api/v2/upgrade-packages": Error writing request body to server; nested exception is java.io.IOException: Error writing request body to server
        at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:791) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:717) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.postForEntity(RestTemplate.java:474) ~[spring-web-5.3.27.jar!/:5.3.27]
        at com.dellemc.ppoe.upgrade.util.PpdmUtil.uploadPackage(PpdmUtil.java:96) ~[upgrade-common-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.upgrade.precheck.tasks.PpdmPrecheckTask.execute(PpdmPrecheckTask.java:77) ~[upgrade-precheck-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.workflow.service.WorkflowTask.run(WorkflowTask.java:67) ~[ppoe-workflow-1.2.0.0.jar!/:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?]
        at java.lang.Thread.run(Thread.java:834) ~[?:?]
Caused by: java.io.IOException: Error writing request body to server
        at sun.net.www.protocol.http.HttpURLConnection$StreamingOutputStream.checkError(HttpURLConnection.java:3668) ~[?:?]
        at sun.net.www.protocol.http.HttpURLConnection$StreamingOutputStream.write(HttpURLConnection.java:3651) ~[?:?]
        at org.springframework.util.StreamUtils$NonClosingOutputStream.write(StreamUtils.java:287) ~[spring-core-5.3.27.jar!/:5.3.27]
        at org.springframework.util.StreamUtils.copy(StreamUtils.java:167) ~[spring-core-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeContent(ResourceHttpMessageConverter.java:139) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeInternal(ResourceHttpMessageConverter.java:129) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.ResourceHttpMessageConverter.writeInternal(ResourceHttpMessageConverter.java:45) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.AbstractHttpMessageConverter.write(AbstractHttpMessageConverter.java:227) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writePart(FormHttpMessageConverter.java:541) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writeParts(FormHttpMessageConverter.java:517) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.writeMultipart(FormHttpMessageConverter.java:497) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.write(FormHttpMessageConverter.java:369) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.http.converter.FormHttpMessageConverter.write(FormHttpMessageConverter.java:156) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate$HttpEntityRequestCallback.doWithRequest(RestTemplate.java:997) ~[spring-web-5.3.27.jar!/:5.3.27]
        at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:780) ~[spring-web-5.3.27.jar!/:5.3.27]
        ... 8 more
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.PpdmUtil - uploadPackage -->Maximum retries occurred for package upload.
26 Oct 2023 11:48:20  UTC ERROR [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] tasks.PpdmPrecheckTask - PPDM Precheck failed :{}
com.dellemc.ppoe.common.errorutil.PPOEException: Failed to upload the Data Manager update package. Internal error occurred.
        at com.dellemc.ppoe.upgrade.util.PpdmUtil.uploadPackage(PpdmUtil.java:109) ~[upgrade-common-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.upgrade.precheck.tasks.PpdmPrecheckTask.execute(PpdmPrecheckTask.java:77) ~[upgrade-precheck-1.2.0.0.jar!/:?]
        at com.dellemc.ppoe.workflow.service.WorkflowTask.run(WorkflowTask.java:67) ~[ppoe-workflow-1.2.0.0.jar!/:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) ~[?:?]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) ~[?:?]
        at java.lang.Thread.run(Thread.java:834) ~[?:?]
26 Oct 2023 11:48:20  UTC INFO  [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.UpgradeAuditUtil - Updating upgrade summary log file : Data Manager pre-check : Pre-check failed.
26 Oct 2023 11:48:20  UTC INFO  [workflow-UPGRADE_PRECHECK_WF_D261023_T114818124-thread-3] util.UpgradeAuditUtil - Updated upgrade summary log file.

Cause

Il file del pacchetto PowerProtect Data Manager non è stato caricato correttamente.

Resolution

L'azione manuale della riga CMD è necessaria per gestire un possibile pacchetto danneggiato.
Poiché l'appliance PowerProtect DM5500 è un sistema "chiuso" ed è necessario l'accesso bash/shell, per tali problemi è necessaria l'attenzione del supporto Dell EMC.

Affected Products

PowerProtect DM5500
Article Properties
Article Number: 000218965
Article Type: Solution
Last Modified: 19 Sept 2025
Version:  4
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