PowerProtect: Windows VM-sikkerhedskopiering mislykkes med "Der opstod en fejl under standsning af den virtuelle maskine" efter opgradering af VMware-værktøjer
Summary: PPDM-sikkerhedskopiering mislykkes med "Der opstod en fejl under standsning af den virtuelle maskine" efter opgradering af VMware Tools.
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Symptoms
Backup mislykkes med:
Unable to create snapshot. Unable to take a snapshot for virtual machine 'vm-24655' after multiple retry attempts. An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.
Gennemgang af hændelseslogfiler for virtuelle maskiner viser ingen relevante fejl.
Virtual Machines vmware.log viser:
[msg.snapshot.quiesce.startfail] Failed to start quiescing operation in the virtual machine.
Test af et snapshot med Quiesce Guest filsystemsæt fuldføres med succes, men viser Quiesce Guest File System = Nej.
Cause
Problemet ligger uden for PPDM. En slags interaktion mellem VMware Tools og Guest OS.
Resolution
Afinstaller og geninstaller VMware Tools på den virtuelle maskine.
Test et snapshot, og sørg for , at Quiesce Guest File System = Ja.
Sikkerhedskopieringer bør nu kunne fuldføres.
Affected Products
PowerProtect Data Manager SoftwareArticle Properties
Article Number: 000221227
Article Type: Solution
Last Modified: 17 Oct 2024
Version: 1
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