PowerProtect: Falha no backup de VM do Windows com o erro "An error occurred while while the virtual machine" após o upgrade do VMware Tools

Summary: O backup do PPDM apresenta falha com o erro "An error occurred while no quiescing the virtual machine" após o upgrade do VMware Tools.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Falha no backup com:

Unable to create snapshot. Unable to take a snapshot for virtual machine 'vm-24655' after multiple retry attempts. An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.


A análise dos registros de eventos da máquina virtual não mostra erros relevantes.

Máquinas virtuais vmware.log mostra:

[msg.snapshot.quiesce.startfail] Failed to start quiescing operation in the virtual machine.


O teste de um snapshot com o conjunto Quiesce Guest file system é concluído com sucesso, mas mostra Quiesce Guest File System = No.
 

Cause

O problema está fora do PPDM. Algum tipo de interação entre o VMware Tools e o SO convidado.

Resolution

Desinstale e reinstale o VMware Tools na máquina virtual.

Teste um snapshot e certifique-se de que Quiesce Guest File System = Yes.

Agora, os backups devem ser concluídos.

Affected Products

PowerProtect Data Manager Software
Article Properties
Article Number: 000221227
Article Type: Solution
Last Modified: 17 Oct 2024
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.