NVE-uppgraderingen till 19.9 misslyckas med "Det gick inte att konfigurera om NetWorker Management UI-inställningarna"

Summary: Under en uppgradering av NetWorker Virtual Edition-enheten (NVE) till 19.9.x misslyckas uppgraderingen vid steg 43 av 51 där det står "Reconfiguring NetWorker Management UI Settings Failed". ...

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Symptoms

  • NetWorker Virtual Editions (NVE)-uppgradering till 19.9.0.2 från en tidigare version
  • The NVE /data01/avamar/repo/temp/*/tmp/workflow.log Rapporter:
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: ---------- BEGIN ReconfigureNetworkerUi::do ----------
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (systemctl stop nwui) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: no output seen from "systemctl stop nwui"
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: "systemctl stop nwui", exit status=0 (success)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - BEGIN(output) - - - - - - -
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: 
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - END
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR: "/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt", exit status=1 (error)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post: "/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt", exit status=1 (error)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=, ssh command is: (rpm -q dpnserver --last | head -1) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=admin, ssh command is: (/usr/local/avamar/bin/avhostname -f) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>/usr/local/avamar/var/run_command-syserr.20293.47234543999660
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - BEGIN(output) - - - - - - -
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: NVE_HOSTNAME
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - END
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: "/usr/local/avamar/bin/avhostname -f", exit status=0 (success)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: Report home message: 2023-12-07 13:22:09 -0500|NVE_HOSTNAME|unknown|NveUpgrade|19.9.0.266|/space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp|ReconfigureNetworkerUi|Reconfiguring NetWorker Management UI Settings (43 of 52)|ERROR: ReconfigureNetworkerUi::do   - operation failed
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR:  - operation failed
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post:  - operation failed
  • Manuell körning av konfigurationsskriptet NetWorker Web User Interface (NWUI) som försök med NVE-uppgraderingen:
Kommando: 
/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/*/tmp/nmc_ui_config.txt

Följande fel returneras:

keytool error: java.io.IOException: parseAlgParameters failed: PBE parameter parsing error: expecting the object identifier for AES cipher

Cause

Orsaken till detta problem identifierades inte. En lösning identifierades dock som gjorde att uppgraderingen kunde slutföras.
Det här problemet gick inte att återskapa under testningen.

Resolution

Alternativ lösning:

1. Ta bort den symboliska länken för NetWorker Runtime Environment (NRE) "senaste":

rm -rf /opt/nre/java/latest

2. Bekräfta vilket JRE-paket (Java Runtime Environment) som är installerat under /usr/java.

ls -l /usr/java
Exempel 
nve:~ # ls -l /usr/java
total 4
lrwxrwxrwx 1 root root   16 Oct 29  2020 default -> /usr/java/latest
drwxr-xr-x 8 root root 4096 Jun 16  2023 jre1.8.0_341-amd64
lrwxrwxrwx 1 root root   28 Jun 16  2023 latest -> /usr/java/jre1.8.0_341-amd64

3. Återskapa den senaste symboliska länken NRE java med hjälp av /usr/java/jre sökväg som samlats in från kommandot ovan:

ln -s /usr/java/jre /opt/nre/java/latest
Exempel: 
nve:~ # ln -s /usr/java/jre1.8.0_341-amd64 /opt/nre/java/latest

nve:~ # ls -l /opt/nre/java/latest
lrwxrwxrwx 1 root root 28 Feb  9 13:39 /opt/nre/java/latest -> /usr/java/jre1.8.0_341-amd64

4. Slutför NWUI-konfigurationen:

/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/*/tmp/nmc_ui_config.txt

5. Gå tillbaka till NVE Installation Manager (webbgränssnitt) och slutför uppgraderingen.
6. När uppgraderingen är klar återställer du den symboliska NRE-länken till NRE Java-instansen:

A. Ta bort den symboliska länken för /opt/nre/java/latest:

rm -rf /opt/nre/java/latest

B. Bekräfta /opt/nre version:

ls -l /opt/nre/java

C. Återskapa den symboliska länken med hjälp av mappen NRE Java Runtime Environment (JRE):

ln -s /opt/nre/java/jre#.#.#_### /opt/nre/java/latest

Affected Products

NetWorker

Products

NetWorker Series
Article Properties
Article Number: 000221988
Article Type: Solution
Last Modified: 02 Apr 2025
Version:  3
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