NVE-oppgradering til 19.9 mislykkes med «Reconfiguring NetWorker Management UI Settings Failed»

Summary: Under en oppgradering av NetWorker Virtual Edition-verktøyet (NVE) til 19.9.x, mislykkes oppgraderingen i trinn 43 av 51, med angivelsen "Reconfiguring NetWorker Management UI Settings Failed." ...

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Symptoms

  • NetWorker Virtual Editions (NVE) oppgraderes til 19.9.0.2 fra en tidligere versjon
  • The NVE /data01/avamar/repo/temp/*/tmp/workflow.log Rapporter:
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: ---------- BEGIN ReconfigureNetworkerUi::do ----------
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (systemctl stop nwui) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: no output seen from "systemctl stop nwui"
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: "systemctl stop nwui", exit status=0 (success)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - BEGIN(output) - - - - - - -
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: 
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - END
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR: "/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt", exit status=1 (error)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post: "/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt", exit status=1 (error)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=, ssh command is: (rpm -q dpnserver --last | head -1) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=admin, ssh command is: (/usr/local/avamar/bin/avhostname -f) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>/usr/local/avamar/var/run_command-syserr.20293.47234543999660
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - BEGIN(output) - - - - - - -
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: NVE_HOSTNAME
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - END
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: "/usr/local/avamar/bin/avhostname -f", exit status=0 (success)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: Report home message: 2023-12-07 13:22:09 -0500|NVE_HOSTNAME|unknown|NveUpgrade|19.9.0.266|/space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp|ReconfigureNetworkerUi|Reconfiguring NetWorker Management UI Settings (43 of 52)|ERROR: ReconfigureNetworkerUi::do   - operation failed
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR:  - operation failed
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post:  - operation failed
  • Manuell kjøring av konfigurasjonsskriptet NetWorker Web User Interface (NWUI) som ble forsøkt utført av NVE-oppgraderingen:
Kommando: 
/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/*/tmp/nmc_ui_config.txt

Følgende feil returneres:

keytool error: java.io.IOException: parseAlgParameters failed: PBE parameter parsing error: expecting the object identifier for AES cipher

Cause

Årsaken til dette problemet ble ikke identifisert; Det ble imidlertid identifisert en midlertidig løsning som gjorde at oppgraderingen kunne fullføres.
Dette problemet var ikke reproduserbart ved testing.

Resolution

Omgåelse av problemet:

1. Slett den "nyeste" symbolske lenken for NetWorker Runtime Environment (NRE):

rm -rf /opt/nre/java/latest

2. Bekreft hvilken Java Runtime Environment-pakke (JRE) som er installert under /usr/java.

ls -l /usr/java
Eksempel 
nve:~ # ls -l /usr/java
total 4
lrwxrwxrwx 1 root root   16 Oct 29  2020 default -> /usr/java/latest
drwxr-xr-x 8 root root 4096 Jun 16  2023 jre1.8.0_341-amd64
lrwxrwxrwx 1 root root   28 Jun 16  2023 latest -> /usr/java/jre1.8.0_341-amd64

3. Gjenskap NRE java siste symbolske lenke ved hjelp av /usr/java/jre bane samlet fra kommandoen ovenfor:

ln -s /usr/java/jre /opt/nre/java/latest
Eksempel: 
nve:~ # ln -s /usr/java/jre1.8.0_341-amd64 /opt/nre/java/latest

nve:~ # ls -l /opt/nre/java/latest
lrwxrwxrwx 1 root root 28 Feb  9 13:39 /opt/nre/java/latest -> /usr/java/jre1.8.0_341-amd64

4. Fullfør NWUI-konfigurasjonen:

/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/*/tmp/nmc_ui_config.txt

5. Gå tilbake til NVE Installation Manager (webgrensesnitt), og fullfør oppgraderingen.
6. Når oppgraderingen er fullført, tilbakestiller du den symbolske lenken NRE tilbake til NRE Java-forekomsten:

A. Slett den symbolske lenken for /opt/nre/java/latest:

rm -rf /opt/nre/java/latest

B. Bekreft /opt/nre version:

ls -l /opt/nre/java

C. Opprett den symbolske lenken på nytt ved å bruke mappen NRE Java Runtime Environment (JRE):

ln -s /opt/nre/java/jre#.#.#_### /opt/nre/java/latest

Affected Products

NetWorker

Products

NetWorker Series
Article Properties
Article Number: 000221988
Article Type: Solution
Last Modified: 02 Apr 2025
Version:  3
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