安装了 SupportAssist for Home PCs 的错误版本

Summary: 不要让出现故障的 SupportAssist for Home PCs 安装拖慢您的速度。利用我们的专家建议和解决方案纠正错误的版本问题。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

受影响的产品：

  • SupportAssist for Home PCs

受影响的版本：

  • 3.14.2 版

当您出于任何原因从计算机上卸载 SupportAssist for Home PCs v4.0 并尝试从戴尔支持站点安装或重新安装 SupportAssist 时，它仅允许您安装 SupportAssist for Home PCs v3.14.2。

SupportAssist v4.0 主屏幕
图 1：（仅限英文）SupportAssist v4.0 主屏幕

SupportAssist v3.14.2 主屏幕
图 2：（仅限英文）SupportAssist v3.14.2 主屏幕

Cause

SupportAssist for Home PCs v4.0 更新是此问题的原因。

Resolution

  • 这是因为 SupportAssist 需要对某些集成组件进行更新。
  • 更新完成后，将发布最新版本的 SupportAssist，并自动升级或可供用户下载。
  • Dell SupportAssist 工程部门已了解并正在处理此问题，SupportAssist 更新可供下载后，将更新本文。

Affected Products

SupportAssist for Home PCs
Article Properties
Article Number: 000222325
Article Type: Solution
Last Modified: 16 Sept 2025
Version:  4
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