SupportAssist for Home PCs v4.x Sign-In fails with We ran into a problem

Summary: Customers using SupportAssist for Home PCs v4.x might run into issues when they try to sign in with the error "We ran into a problem"

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Instructions

Affected Products:

  • SupportAssist for Home PCs

Affected Versions:

  • v4.0
  • v4.0.1
  • v.4.0.2

image.png
Figure 1: (English Only) SupportAssist error message: We ran into a problem

SupportAssist Engineering Team is aware of this issue, this article is updated as more information becomes available.

Warning: Do not uninstall SupportAssist v4.0.x.

If the issue continues, contact Dell Support.

Affected Products

SupportAssist, SupportAssist for Business PCs
Article Properties
Article Number: 000222468
Article Type: How To
Last Modified: 15 Apr 2024
Version:  2
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