DPC 19.10 upgrade shows UI "Failed to connect to localhost"

Summary: After upgrade to DPC 19.10, the DPC UI shows "Failed to connection to localhost/127.0.0.1:8143."

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

After upgrade to DPC 19.10, you are not able to access the DPC UI.

Checking the /var/log/dpc/elg/elg.log file you see the following errors:

2024-05-09 13:34:54,911 DEBUG reactor-http-epoll-4 c.d.i.i.k.c.IAMCliRunner Received error during execution: finishConnect(..) failed: Connection refused: localhost/127.0.0.1:8143; nested exception is io.netty.channel.AbstractChannel$AnnotatedConnectException: finishConnect(..) failed: Connection refused: localhost/127.0.0.1:8143

 

Running the docker ps command show that the Keycloak container has 'EXITED':

/data01/docker/volumes/keycloak-postgres-db/_data # docker ps -a
CONTAINER ID   IMAGE                         COMMAND                  CREATED          STATUS                        PORTS                                          NAMES
05dd8ebc74e8   dpd/dpc/iam-service:latest    "java -cp iam:iam/li…"   52 minutes ago   Up 48 minutes                 127.0.0.1:8870->8870/tcp, ::1:8870->8870/tcp   iam-service
34a6b3c4c5c4   dpd/dpc/dp-keycloak:2.3.0-2   "/opt/keycloak/bin/k…"   52 minutes ago   Exited (127) 10 minutes ago                                                  iam-provider
df560f07da93   dpd/dpc/postgres-db:2.3.0-2   "docker-entrypoint.s…"   52 minutes ago   Up 49 minutes (healthy)       5432/tcp                                       postgres-db

 

Checking the docker logs you get the following error:

/data01/docker/volumes/keycloak-postgres-db/_data # docker logs --tail 100 34a6b3c4c5c4
Fatal glibc error: CPU does not support x86-64-v2

 

Cause

Keycloak version used in DPC 19.10 (Keycloak 21) requires a CPU type of x86-64-v2 or above.
The VM that was built for DPC, does not have that type of CPU, so the Keycloak container is exiting and not running.

 

Resolution

This issue may be caused by a couple of issues.

  • The ESXi host does not support x86-64-v2, most processors made after 2008 support this microarchitecture.
  • The VM may have been built without this microarchitecture support.

 

To resolve this issue, determine if your host supports x86-64-v2.

  • If it does, then you can deploy a new VM with that microarchitecture configured and then deploy DPC on that VM.
  • If it does not support it, you have to find a host that does support this microarchitecture and move the DPC VM to that host.

 

To check if your VM supports this, create a cpuinfo.sh script on the Linux VM with the following in it:

#!/usr/bin/awk -f
BEGIN {
    while (!/flags/) if (getline < "/proc/cpuinfo" != 1) exit 1
    if (/lm/&&/cmov/&&/cx8/&&/fpu/&&/fxsr/&&/mmx/&&/syscall/&&/sse2/) level = 1
    if (level == 1 && /cx16/&&/lahf/&&/popcnt/&&/sse4_1/&&/sse4_2/&&/ssse3/) level = 2
    if (level == 2 && /avx/&&/avx2/&&/bmi1/&&/bmi2/&&/f16c/&&/fma/&&/abm/&&/movbe/&&/xsave/) level = 3
    if (level == 3 && /avx512f/&&/avx512bw/&&/avx512cd/&&/avx512dq/&&/avx512vl/) level = 4
    if (level > 0) { print "CPU supports x86-64-v" level; exit level + 1 }
    exit 1
}

 

Then chmod +x this script file and then run it with the following command:

./cpuinfo.sh

 

If you get the following output, it is supported:

./cpu-type.sh
CPU supports x86-64-v2

 

Article Properties
Article Number: 000225024
Article Type: Solution
Last Modified: 14 May 2024
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.