PowerFlex 4.X：PFMP UI 登录失败

Summary: PowerFlex Manager 平台 UI 登录失败 —“初始化失败”、“用户没有查看此页面的权限”

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

错误消息：

Failure to initialize
User has no permissions to view this page

 

Keycloak 日志显示了这一点。

2024-04-15 16:49:00,976 ERROR [org.jgroups.protocols.JDBC_PING] (jgroups-915,keycloak-0-18534) JGRP000115: Could not open connection to database: org.postgresql.util.PSQLException: Connection to postgres-ha-pgbouncer.powerflex.svc.cluster.local:5432 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections.

SSO Pod 显示

2024-04-16T06:33:32.230Z ERROR 1 --- [io-8083-exec-33] com.dell.sso.clients.KeycloakClient      : update token request failed 400 Bad Request: "{"error":"invalid_grant","error_description":"Session not active"}"

org.springframework.web.client.HttpClientErrorException$BadRequest: 400 Bad Request: "{"error":"invalid_grant","error_description":"Session not active"}"
        at org.springframework.web.client.HttpClientErrorException.create(HttpClientErrorException.java:103) ~[spring-web-6.1.5.jar:6.1.5] 
2024-04-16T06:33:32.230Z ERROR 1 --- [io-8083-exec-33] com.dell.sso.clients.KeycloakClient : update token request failed 400 Bad Request: "{"error":"invalid_grant","error_description":"Session not active"}" org.springframework.web.client.HttpClientErrorException$BadRequest: 400 Bad Request: "{"error":"invalid_grant","error_description":"Session not active"}"
2024-04-16T12:00:07.330Z ERROR 1 --- [io-8083-exec-31] com.dell.sso.clients.KeycloakClient      : update token request failed 400 Bad Request: "{"error":"invalid_grant","error_description":"Token is not active"}"

 

Cause

Keycloak 问题失败，日志中显示“太多重定向”。在几个 keycloak 论坛中报告了这种情况，当在反向代理 （Ingress） 后面使用 keycloak 时，尚不清楚可行的修复方法。

 

Resolution

在 k8 中重新启动 keycloak pod。等待 status 命令返回到 shell，然后用户即可成功登录到 UI。

kubectl rollout restart sts -n powerflex keycloak
kubectl rollout status sts -n powerflex keycloak

 

Affected Products

PowerFlex rack, VxFlex Ready Nodes, PowerFlex custom node, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625 , PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840 ...
Article Properties
Article Number: 000225511
Article Type: Solution
Last Modified: 13 Nov 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.