PowerProtect Data Manager: RecoverFcdTask: Unable to Query Volume for PV ServerFaultCode

Summary: PowerProtect Data Manager: RecoverFcdTask: Unable to query volume for PV. ServerFaultCode: Permission to perform this operation was denied.

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Symptoms

Restore logs: 
  2024-06-06T05:18:11.610Z TRACE:  [a04fc7adf9c6245d;83fcd8725e52613c] --- Doing 'RecoverFcdTask' ...
  2024-06-06T05:18:11.610Z TRACE:  [a04fc7adf9c6245d;83fcd8725e52613c] Connect vCenter: Locating virtual machine associated with IP address x.x.x.x ...
  2024-06-06T05:18:11.613Z TRACE:  [a04fc7adf9c6245d;83fcd8725e52613c] Connect vCenter: FindAllByIp() returned 4 matches for IP "x.x.x.x".
  2024-06-06T05:18:11.613Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: The vProxy's virtual machine has MORef ID 'vm-xxxx'
  2024-06-06T05:18:11.614Z TRACE:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Calling QueryVolume using queryFilter for PV 'pvc-xxxx'
  2024-06-06T05:18:11.624Z ERROR:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Unable to query volume for PV 'pvc-xxxx'.  ServerFaultCode: Permission to perform this operation was denied.
  2024-06-06T05:18:21.624Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:18:31.629Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:18:41.633Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:18:51.637Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:19:01.641Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:19:11.646Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:19:21.650Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:19:31.654Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:19:41.659Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:19:51.663Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:20:01.667Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:20:11.672Z DEBUG:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Retrying querying volume for PV 'pvc-xxxx'
  2024-06-06T05:20:11.676Z ERROR:  [a04fc7adf9c6245d;83fcd8725e52613c] RecoverFcdTask: Unable to find any associated volume for PV 'pvc-xxxx'.
  2024-06-06T05:20:11.676Z TRACE:  [a04fc7adf9c6245d;83fcd8725e52613c] Execution of task #2 'RecoverFcdTask' failed.  Unable to find any associated volume for PV 'pvc-xxxx'.

Cause

The vCenter user lacks permissions to view or query Cloud Native Store (CNS) storage.

Resolution

For a Tanzu Guest cluster, add this privilege to the vCenter user. The documentation will be updated in a future release:

CNS PrivilegesThis hyperlink is taking you to a website outside of Dell Technologies. > Searchable

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000226293
Article Type: Solution
Last Modified: 19 Sept 2025
Version:  4
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