Avamar：vApp 备份失败，并显示“vmwappimage Error <0000>：密码箱处理失败”

Summary: 本文针对通过 DPE 执行 vApp 备份失败以及显示错误“vmwappimage Error”的问题提供了修复 <0000>：密码箱处理失败”

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

在 Avamar 的备份日志中，可以看到以下消息： 
vmwappimage Info <9772>: Starting graceful (staged) termination, Lockbox processing failed (wrap-up stage)
vmwappimage Error <0000>: Lockbox processing failed
vmwappimage Info <16038>: Final summary, cancelled/aborted 0, snapview 0, exitcode 151: login failed - logins disabled or invalid user-id or password

Cause

发生这种情况是因为备份网关的密码箱未使用正确的凭据进行更新，如下行所述： 
vmwappimage Info <16038>: Final summary, cancelled/aborted 0, snapview 0, exitcode 151: login failed - logins disabled or invalid user-id or password
此外，此错误通常发生在 DPE 节点重新初始化后。

Resolution

1.以根用户
身份通过 SSH 连接到 DPE 主节点 2。运行以下命令以显示正在运行的容器：  
docker ps

输出应如下所示：
 

# docker ps

CONTAINER ID        IMAGE                COMMAND                  CREATED             STATUS              PORTS                                NAMES
d97450e68a29        vcp-bg:19.10.0.79    "./vcpbg.sh"             2 weeks ago         Up 2 weeks                                               
98091f2c4add        vcp-srv:19.10.0.79   "./vcpsrv.sh"            2 weeks ago         Up 2 weeks          0.0.0.0:7010-7011->7010-7011/tcp     srv-vpa1033.1.x8h7xiudhx6ee9uojj6ddy8vq
c963ca0312cd        rabbitmq:3.8.5       "docker-entrypoint.s…"   5 weeks ago         Up 5 weeks          4369/tcp, 5671-5672/tcp, 25672/tcp   vcp-rabbit.1.bzcj62cdrsepnk2m5504ojc9r


3.记下命令输出中的备份网关 （vcp-bg） 容器 ID。在上面的示例中，它是 d97450e68a29
4。运行以下命令以访问备份网关容器：

docker exec -it <bg-container-id> /bin/bash

5.运行以下命令以更新备份网关的密码箱凭据：

cd /usr/local/avamarclient/bin
./vmwappimage --lb_setcreds --lb_user=MCUser -lb_password=<enter_your_DPE_master_password>


请勿重新启动或重新启动任何服务，因为此过程不需要。

Affected Products

vCloud Director Data Protection Extension
Article Properties
Article Number: 000226534
Article Type: Solution
Last Modified: 13 Mar 2025
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.