PowerProtect: Agent-based backup fails with error "SQLite error code: 1"
Summary: Agent-based backups are failing due to length of protection policy name and storage unit name.
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Symptoms
When the length of a protection policy name is long and a storage unit is created using protection policy name, agent based backup jobs fails. Error messages similar to the following can be found in the log file for the failed job:
XXXX-XX-XXTXX:XX:XX.XXXZ [TRACE_ID_xxxxxxxxxxxxxxxx_EXEC_ID_xxxxxxxxxxxxxxxx]199540 4672 648 0 ddfssv PowerProtect Data Manager error Unable to run the SQL statement 'unrecognized token: ""xxxxxxxxxxx.xxxxxx.xxxxxxxxxxxxx.x"'. SQLite error code: 1. XXXX-XX-XXTXX:XX:XX.XXXZ [TRACE_ID_xxxxxxxxxxxxxxxx_EXEC_ID_xxxxxxxxxxxxxxxx]0 4672 648 0 ddfssv PowerProtect Data Manager notice Cannot determine file change counter: unrecognized token: ""xxxxxxxxxxx.xxxxxx.xxxxxxxxxxxxx.x". XXXX-XX-XXTXX:XX:XX.XXXZ [TRACE_ID_xxxxxxxxxxxxxxxx_EXEC_ID_xxxxxxxxxxxxxxxx]0 4672 648 0 ddfssv PowerProtect Data Manager notice Unable to get local and remote record files sync status.
Cause
This is a software defect.
Resolution
This issue is fixed in PowerProtect Data Manager (PPDM) 19.17 and above.
As a workaround, this issue can be resolved by creating a protection policy with a smaller name or storage unit to have a smaller name.
Affected Products
PowerProtect Data Manager, PowerProtect Data Manager EssentialsArticle Properties
Article Number: 000226902
Article Type: Solution
Last Modified: 02 Sept 2025
Version: 2
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