PowerProtect：ホストのFQDNにアンダースコアが含まれていると、エージェントの登録がエラー ABV0025で失敗します。
Summary: 証明書署名の問題により、PowerProtect Data Managerエージェントの登録に失敗します。
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Not all product versions are identified in this article.
Symptoms
PowerProtect Data Manager (PPDM)エージェントの登録が「ABV0025: VM Directエンジンは、vCenter 'xxxxxxxx.xxxxxxx.xxx'上の仮想マシン'hostname.company_name.com'の保護を構成できません。"
エージェント サービス ログには、次のようなエラー メッセージが含まれます。
xxxx-xx-xxTxx:xx:xx.xxxZ WARN [] [vpe-thread-13] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:xxxxxxxxxxxxxxx;JOB_ID:xxxxxxxxxxxxxxx][] [c.e.b.v.v.a.VPEConfigureOp.logErrorStack(64)] - Unable to configure hostname.domain_name.com
com.emc.brs.vmdm.error.InternalServerErrorException: Unable to perform MSSQLDM Agent operation 'configure' on VM xxx.xxx.xxx.xxx (vm-1137): Unsuccessful PowerProtect agent for Microsoft Applications operation 'configure': Unable to update persisted settings for PowerProtect Data Manager host 'xxx.xxx.xxx.xxx': Unable to log in to PowerProtect Data Manager host 'xxx.xxx.xxx.xxx'. Received the HTTP code 400 and response 'Invalid FQDN'.
Unable to register PowerProtect Agent Service. error: 'Timeout: Register was not performed by ADM in 180 seconds'
at com.emc.brs.vmdm.vpe.util.VPEProtectionUtils.setupAppAgent(VPEProtectionUtils.java:489)
at com.emc.brs.vmdm.vpe.util.VPEProtectionUtils.configureAppAgent(VPEProtectionUtils.java:388)
at com.emc.brs.vmdm.vpe.actions.VPEConfigureOp.createConfig(VPEConfigureOp.java:158)
at com.emc.brs.vmdm.vpe.actions.VPEConfigureOp.execute(VPEConfigureOp.java:100)
at com.emc.brs.vmdm.vpe.service.VPEActionDispatcher.execute(VPEActionDispatcher.java:406)
at com.emc.brs.vmdm.vpe.service.VPEActionDispatcher.lambda$executeOp$1(VPEActionDispatcher.java:360)
at com.emc.brs.vmdm.vpe.util.ResourceUtils$JobExecutorImpl.lambda$createWorkflowTask$0(ResourceUtils.java:177)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.base/java.lang.Thread.run(Thread.java:840)
xxxx-xx-xxTxx:xx:xx.xxxZ ERROR [] [vpe-thread-13] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:xxxxxxxxxxxxxxx;JOB_ID:xxxxxxxxxxxxxxx][] [c.e.b.v.v.a.VPEConfigureOp.buildWorkflowException(362)] - Unable to create configuration -- Unable to perform MSSQLDM Agent operation 'configure' on VM xxx.xxx.xxx.xxx (vm-1137): Unsuccessful PowerProtect agent for Microsoft Applications operation 'configure': Unable to update persisted settings for PowerProtect Data Manager host 'xxx.xxx.xxx.xxx': Unable to log in to PowerProtect Data Manager host 'xxx.xxx.xxx.xxx'. Received the HTTP code 400 and response 'Invalid FQDN'.
Unable to register PowerProtect Agent Service. error: 'Timeout: Register was not performed by ADM in 180 seconds'
Parameters: {
"asset" : "hostname.domain_name.com",
"taskId" : "7d665915-b1c2-4295-b9ed-75791cccf53a",
"vcenter" : "xxxxxxxx.xxxxxxx.xxx"
}
Result: {
"status" : "Failure",
"error" : "Unable to perform MSSQLDM Agent operation 'configure' on VM xxx.xxx.xxx.xxx (vm-1137): Unsuccessful PowerProtect agent for Microsoft Applications operation 'configure': Unable to update persisted settings for PowerProtect Data Manager host 'xxx.xxx.xxx.xxx': Unable to log in to PowerProtect Data Manager host 'xxx.xxx.xxx.xxx'. Received the HTTP code 400 and response 'Invalid FQDN'.\n\nUnable to register PowerProtect Agent Service. error: 'Timeout: Register was not performed by ADM in 180 seconds'"
}
PowerProtect Data Managerサーバーでは、 adm サービス ログに次のようなエントリーが含まれます。
HTTP: 400: Bad Request: "{\"Code\"400,\"reason\":\"Invalid FQDN\",\"remediation\":\"Please provide valid FQDN.\"}"
Failed to signing the CSR for FQDNs= [hostname.domain_name.com]
Failed to generate tls certs, aborting agent registration for hostname.domain_name.com
Cause
クライアント ホストの完全修飾ドメイン名(FQDN)にアンダースコアが含まれています。証明書署名要求の完全修飾ドメイン名に下線を使用できません。
Resolution
製品は設計どおりに動作しています。
アンダースコアを含むドメイン名の証明書に署名して発行することは、セキュリティ プラクティスに反します。
アンダースコアを含むドメイン名の証明書に署名して発行することは、セキュリティ プラクティスに反します。
Affected Products
PowerProtect Data Manager Appliance, PowerProtect Data Manager, PowerProtect Data Manager Essentials, PowerProtect Data Manager Software, PowerProtect DM5500Article Properties
Article Number: 000227247
Article Type: Solution
Last Modified: 02 Sept 2025
Version: 3
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