PowerProtect: 호스트의 FQDN에 밑줄이 포함된 경우 오류 ABV0025과 함께 에이전트 등록이 실패합니다.
Summary: 인증서 서명 문제로 인해 PowerProtect Data Manager 에이전트를 등록하지 못했습니다.
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Symptoms
PPDM(PowerProtect Data Manager) 에이전트 등록이 실패하고 "ABV0025: VM Direct 엔진이 vCenter 'xxxxxxxx.xxxxxxx.xxx'에서 가상 머신 'hostname.company_name.com'에 대한 보호를 구성할 수 없습니다."
에이전트 서비스 로그에는 다음과 유사한 오류 메시지가 표시됩니다.
xxxx-xx-xxTxx:xx:xx.xxxZ WARN [] [vpe-thread-13] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:xxxxxxxxxxxxxxx;JOB_ID:xxxxxxxxxxxxxxx][] [c.e.b.v.v.a.VPEConfigureOp.logErrorStack(64)] - Unable to configure hostname.domain_name.com
com.emc.brs.vmdm.error.InternalServerErrorException: Unable to perform MSSQLDM Agent operation 'configure' on VM xxx.xxx.xxx.xxx (vm-1137): Unsuccessful PowerProtect agent for Microsoft Applications operation 'configure': Unable to update persisted settings for PowerProtect Data Manager host 'xxx.xxx.xxx.xxx': Unable to log in to PowerProtect Data Manager host 'xxx.xxx.xxx.xxx'. Received the HTTP code 400 and response 'Invalid FQDN'.
Unable to register PowerProtect Agent Service. error: 'Timeout: Register was not performed by ADM in 180 seconds'
at com.emc.brs.vmdm.vpe.util.VPEProtectionUtils.setupAppAgent(VPEProtectionUtils.java:489)
at com.emc.brs.vmdm.vpe.util.VPEProtectionUtils.configureAppAgent(VPEProtectionUtils.java:388)
at com.emc.brs.vmdm.vpe.actions.VPEConfigureOp.createConfig(VPEConfigureOp.java:158)
at com.emc.brs.vmdm.vpe.actions.VPEConfigureOp.execute(VPEConfigureOp.java:100)
at com.emc.brs.vmdm.vpe.service.VPEActionDispatcher.execute(VPEActionDispatcher.java:406)
at com.emc.brs.vmdm.vpe.service.VPEActionDispatcher.lambda$executeOp$1(VPEActionDispatcher.java:360)
at com.emc.brs.vmdm.vpe.util.ResourceUtils$JobExecutorImpl.lambda$createWorkflowTask$0(ResourceUtils.java:177)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.base/java.lang.Thread.run(Thread.java:840)
xxxx-xx-xxTxx:xx:xx.xxxZ ERROR [] [vpe-thread-13] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:xxxxxxxxxxxxxxx;JOB_ID:xxxxxxxxxxxxxxx][] [c.e.b.v.v.a.VPEConfigureOp.buildWorkflowException(362)] - Unable to create configuration -- Unable to perform MSSQLDM Agent operation 'configure' on VM xxx.xxx.xxx.xxx (vm-1137): Unsuccessful PowerProtect agent for Microsoft Applications operation 'configure': Unable to update persisted settings for PowerProtect Data Manager host 'xxx.xxx.xxx.xxx': Unable to log in to PowerProtect Data Manager host 'xxx.xxx.xxx.xxx'. Received the HTTP code 400 and response 'Invalid FQDN'.
Unable to register PowerProtect Agent Service. error: 'Timeout: Register was not performed by ADM in 180 seconds'
Parameters: {
"asset" : "hostname.domain_name.com",
"taskId" : "7d665915-b1c2-4295-b9ed-75791cccf53a",
"vcenter" : "xxxxxxxx.xxxxxxx.xxx"
}
Result: {
"status" : "Failure",
"error" : "Unable to perform MSSQLDM Agent operation 'configure' on VM xxx.xxx.xxx.xxx (vm-1137): Unsuccessful PowerProtect agent for Microsoft Applications operation 'configure': Unable to update persisted settings for PowerProtect Data Manager host 'xxx.xxx.xxx.xxx': Unable to log in to PowerProtect Data Manager host 'xxx.xxx.xxx.xxx'. Received the HTTP code 400 and response 'Invalid FQDN'.\n\nUnable to register PowerProtect Agent Service. error: 'Timeout: Register was not performed by ADM in 180 seconds'"
}
PowerProtect Data Manager 서버에서 ADM 서비스 로그에는 다음과 유사한 항목이 있습니다.
HTTP: 400: Bad Request: "{\"Code\"400,\"reason\":\"Invalid FQDN\",\"remediation\":\"Please provide valid FQDN.\"}"
Failed to signing the CSR for FQDNs= [hostname.domain_name.com]
Failed to generate tls certs, aborting agent registration for hostname.domain_name.com
Cause
클라이언트 호스트의 FQDN(Fully Qualified Domain Name)에 밑줄이 포함되어 있어야 합니다. 밑줄은 인증서 서명 요청의 정규화된 도메인 이름에서 허용되지 않습니다.
Resolution
제품이 설계에 따라 작동하고 있습니다.
밑줄이 있는 도메인 이름에 대한 인증서를 서명하고 발급하는 것은 보안 관행에 위배됩니다.
밑줄이 있는 도메인 이름에 대한 인증서를 서명하고 발급하는 것은 보안 관행에 위배됩니다.
Affected Products
PowerProtect Data Manager Appliance, PowerProtect Data Manager, PowerProtect Data Manager Essentials, PowerProtect Data Manager Software, PowerProtect DM5500Article Properties
Article Number: 000227247
Article Type: Solution
Last Modified: 02 Sept 2025
Version: 3
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