PowerProtect:当主机的 FQDN 包含下划线时,代理注册失败并显示错误 ABV0025。
Summary: 由于证书签名问题,PowerProtect Data Manager 代理无法注册。
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Symptoms
PowerProtect Data Manager (PPDM) 代理注册失败,并显示错误“ABV0025:VM Direct 引擎无法为 vCenter“xxxxxxxx.xxxxxxx.xxx”上的虚拟机“hostname.company_name.com”配置保护。”
代理服务日志将包含类似于以下内容的错误消息:
xxxx-xx-xxTxx:xx:xx.xxxZ WARN [] [vpe-thread-13] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:xxxxxxxxxxxxxxx;JOB_ID:xxxxxxxxxxxxxxx][] [c.e.b.v.v.a.VPEConfigureOp.logErrorStack(64)] - Unable to configure hostname.domain_name.com
com.emc.brs.vmdm.error.InternalServerErrorException: Unable to perform MSSQLDM Agent operation 'configure' on VM xxx.xxx.xxx.xxx (vm-1137): Unsuccessful PowerProtect agent for Microsoft Applications operation 'configure': Unable to update persisted settings for PowerProtect Data Manager host 'xxx.xxx.xxx.xxx': Unable to log in to PowerProtect Data Manager host 'xxx.xxx.xxx.xxx'. Received the HTTP code 400 and response 'Invalid FQDN'.
Unable to register PowerProtect Agent Service. error: 'Timeout: Register was not performed by ADM in 180 seconds'
at com.emc.brs.vmdm.vpe.util.VPEProtectionUtils.setupAppAgent(VPEProtectionUtils.java:489)
at com.emc.brs.vmdm.vpe.util.VPEProtectionUtils.configureAppAgent(VPEProtectionUtils.java:388)
at com.emc.brs.vmdm.vpe.actions.VPEConfigureOp.createConfig(VPEConfigureOp.java:158)
at com.emc.brs.vmdm.vpe.actions.VPEConfigureOp.execute(VPEConfigureOp.java:100)
at com.emc.brs.vmdm.vpe.service.VPEActionDispatcher.execute(VPEActionDispatcher.java:406)
at com.emc.brs.vmdm.vpe.service.VPEActionDispatcher.lambda$executeOp$1(VPEActionDispatcher.java:360)
at com.emc.brs.vmdm.vpe.util.ResourceUtils$JobExecutorImpl.lambda$createWorkflowTask$0(ResourceUtils.java:177)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.base/java.lang.Thread.run(Thread.java:840)
xxxx-xx-xxTxx:xx:xx.xxxZ ERROR [] [vpe-thread-13] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:xxxxxxxxxxxxxxx;JOB_ID:xxxxxxxxxxxxxxx][] [c.e.b.v.v.a.VPEConfigureOp.buildWorkflowException(362)] - Unable to create configuration -- Unable to perform MSSQLDM Agent operation 'configure' on VM xxx.xxx.xxx.xxx (vm-1137): Unsuccessful PowerProtect agent for Microsoft Applications operation 'configure': Unable to update persisted settings for PowerProtect Data Manager host 'xxx.xxx.xxx.xxx': Unable to log in to PowerProtect Data Manager host 'xxx.xxx.xxx.xxx'. Received the HTTP code 400 and response 'Invalid FQDN'.
Unable to register PowerProtect Agent Service. error: 'Timeout: Register was not performed by ADM in 180 seconds'
Parameters: {
"asset" : "hostname.domain_name.com",
"taskId" : "7d665915-b1c2-4295-b9ed-75791cccf53a",
"vcenter" : "xxxxxxxx.xxxxxxx.xxx"
}
Result: {
"status" : "Failure",
"error" : "Unable to perform MSSQLDM Agent operation 'configure' on VM xxx.xxx.xxx.xxx (vm-1137): Unsuccessful PowerProtect agent for Microsoft Applications operation 'configure': Unable to update persisted settings for PowerProtect Data Manager host 'xxx.xxx.xxx.xxx': Unable to log in to PowerProtect Data Manager host 'xxx.xxx.xxx.xxx'. Received the HTTP code 400 and response 'Invalid FQDN'.\n\nUnable to register PowerProtect Agent Service. error: 'Timeout: Register was not performed by ADM in 180 seconds'"
}
在 PowerProtect Data Manager 服务器上, adm 服务日志将包含类似于以下内容的条目:
HTTP: 400: Bad Request: "{\"Code\"400,\"reason\":\"Invalid FQDN\",\"remediation\":\"Please provide valid FQDN.\"}"
Failed to signing the CSR for FQDNs= [hostname.domain_name.com]
Failed to generate tls certs, aborting agent registration for hostname.domain_name.com
Cause
客户端主机的完全限定域名 (FQDN) 包含下划线。证书签名请求的完全限定域名中不允许使用下划线。
Resolution
产品按照设计工作。
为带有下划线的域名签名和颁发证书是违反安全惯例的。
为带有下划线的域名签名和颁发证书是违反安全惯例的。
Affected Products
PowerProtect Data Manager Appliance, PowerProtect Data Manager, PowerProtect Data Manager Essentials, PowerProtect Data Manager Software, PowerProtect DM5500Article Properties
Article Number: 000227247
Article Type: Solution
Last Modified: 02 Sept 2025
Version: 3
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