NVP vProxy: VM-säkerhetskopieringar på VMC vCenter misslyckas efter uppgradering till 4.4.0-4 "Det gick inte att aktivera Storage vMotion. Fel 3014"

Summary: Säkerhetskopiering av VMware Cloud (VMC) vCenter-avbildningar misslyckas efter uppgradering av NetWorker-version till version 19.11.0.2: 55 och proxyuppgradering till 4.4.0-4

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Avbildningssäkerhetskopiering misslyckades med fel efter vProxy-uppgradering till 4.4.0-4 på VMware Cloud (VMC) vCenter.
Sessionsloggen för säkerhetskopiering av virtuella datorer innehåller:

YYYY-MM-DDTHH:MM:SSZ NOTICE: VDDK INFO VixDiskLib: VixDiskLib_EndAccess: Enabled Storage VMotion failed. Error 3014 (Insufficient permissions in the host operating system) (No permission to perform this action.) at 6102.
...
YYYY-MM-DDTHH:MM:SSZ ERROR:  [@(#) Build number: 55] c0a8f9d0-2604-4747-b4b8-588a4bbfe205-vcenter.sddc-54-247-108-146.VCENTER_NAME:VM_MOREF: Failed to open source VMDK '[DATASTORE_NAME] 3c8e5a63-4e85-2046-0477-026956739693/VM_NAME.vmdk': VDDK Error: 13: You do not have access rights to this file.
YYYY-MM-DDTHH:MM:SSZ ERROR:  [@(#) Build number: 55] c0a8f9d0-2604-4747-b4b8-588a4bbfe205-vcenter.sddc-54-247-108-146.VCENTER_NAME:VM_MOREF: Failed to initialize Block Reader.
YYYY-MM-DDTHH:MM:SSZ ERROR:  [@(#) Build number: 55] c0a8f9d0-2604-4747-b4b8-588a4bbfe205-vcenter.sddc-54-247-108-146.VCENTER_NAME:VM_MOREF: Failed to backup virtual disk "Hard disk 1".
YYYY-MM-DDTHH:MM:SSZ ERROR:  [@(#) Build number: 55] c0a8f9d0-2604-4747-b4b8-588a4bbfe205-vcenter.sddc-54-247-108-146.VCENTER_NAME:VM_MOREF: Backup has FAILED.

Den virtuella proxyns /opt/emc/vproxy/runtime/logs/vbackupd/vbackupd-vddk.log innehåller:

YYYY-MM-DDTHH:MM:SSZ NOTICE: VDDK INFO VixDiskLib: VixDiskLib_OpenEx: Open a disk.
YYYY-MM-DDTHH:MM:SSZ NOTICE: VDDK INFO warning -[19943] [Originator@6876 sub=Libs] [NFC ERROR]NfcNewAuthdConnectionEx: Failed to connect: Failed to connect to server <ESXi hostname/IP>:902
..
YYYY-MM-DDTHH:MM:SSZ NOTICE: VDDK INFO VixDiskLib: There is no avaiable transport mode when attempting to open disk. Mounting 42197eae-c679-dd06-8bbb-418e49607575 using transport hotadd failed : Could not connect to ESX host <ESXi hostname/IP>: Failed to connect to server <ESXi hostname/IP>:902. at 6502.
YYYY-MM-DDTHH:MM:SSZ NOTICE: VDDK INFO VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [Datastore-name] <VM-name>/<VMDK_name>.vmdk. Error 13 (You do not have access rights to this file) (Mounting 42197eae-c679-dd06-8bbb-418e49607575 using transport hotadd failed : Could not connect to ESX host <ESXi hostname/IP>: Failed to connect to server <ESXi hostname/IP>:902.) at 7072.

    Cause

    Följande vProxy-konfigurationsfil (/opt/emc/vproxy/conf/VixDiskLib.config) innehöll dubblettposter.

    VPROXY_HOSTNAME:/opt/emc/vproxy/runtime/logs/vbackupd # cat /opt/emc/vproxy/conf/VixDiskLib.config
vixDiskLib.transport.LogLevel = "3"
vixDiskLib.transport.san.DisableVmCheck=0
vixDiskLib.transport.hotadd.NoNfcSession = 1
vixDiskLib.phoneHome.EnablePhoneHome = 1
vixDiskLib.phoneHome.ProductName = "Dell EMC vProxy"
vixDiskLib.phoneHome.ProductVersion = "4.4.0-4_1-1"
vixDiskLib.phoneHome.EnablePhoneHome = 1
vixDiskLib.phoneHome.ProductName = "Dell EMC vProxy"
vixDiskLib.phoneHome.ProductVersion = "4.4.0-4_1-1"
vixDiskLib.phoneHome.EnablePhoneHome = 1
vixDiskLib.phoneHome.ProductName = "Dell EMC vProxy"
vixDiskLib.phoneHome.ProductVersion = "4.4.0-4_1-1"
vixDiskLib.phoneHome.EnablePhoneHome = 1
vixDiskLib.phoneHome.ProductName = "Dell EMC vProxy"
vixDiskLib.phoneHome.ProductVersion = "4.4.0-4_1-1"
VPROXY_HOSTNAME:/opt/emc/vproxy/runtime/logs/vbackupd #

    Resolution

    1. Anslut till vProxy-enheten via SSH och logga in som administratör.
    2. Växla till root:

    sudo su -

    3. Redigera filen VixDiskLib.config så att den inte har dubbletter av vixDiskLib.phoneHome-rader:

    vi /opt/emc/vproxy/conf/VixDiskLib.config
    Exempel: 
    vixDiskLib.transport.LogLevel = "3"
vixDiskLib.transport.san.DisableVmCheck=0
vixDiskLib.transport.hotadd.NoNfcSession = 1
vixDiskLib.phoneHome.EnablePhoneHome = 1
vixDiskLib.phoneHome.ProductName = "Dell EMC vProxy"
vixDiskLib.phoneHome.ProductVersion = "4.4.0-4_1-1"
    4. Spara filen.
    5. Starta om vbackupd-tjänsten. 
    systemctl daemon-reload
systemctl restart vbackupd.service
    Obs! Du kan också starta om den virtuella vProxy-datorn i stället för att starta om tjänsterna. När du startar om den virtuella vProxy-datorn läses ändringarna i VixDiskLib.config-filen in igen när vbackupd-tjänsten startas.

    Affected Products

    NetWorker

    Products

    NetWorker Family
    Article Properties
    Article Number: 000255608
    Article Type: Solution
    Last Modified: 09 Dec 2024
    Version:  2
    Find answers to your questions from other Dell users
    Support Services
    Check if your device is covered by Support Services.