Data Protection Advisor - 嘗試安裝或升級 DPA 時發生嚴重的 LAX 錯誤

Summary: 收到錯誤:「此 Java 應用程式的叫用已造成 和 InvocationTargetException。此應用程式將在嘗試升級或安裝 DPA 時退出 (LAX)」。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

嘗試安裝或升級 DPA 資料存放區時,螢幕上會顯示下列錯誤,且升級不會繼續:

錯誤畫面

錯誤: "Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX)"

Complete Error message: Invocation of this Java Application has caused and InvocationTargetException. This application will now exit (LAX)

Details (詳細資料) 標籤顯示 Java Lang 錯誤:
java.lang.NullPointerException
                at com.zerog.ia.installer.LifeCycleManager.getEnable8dot3(Unknown Source)
                at com.zerog.ia.installer.LifeCycleManager.a6(Unknown Source)
                at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
                at com.zerog.ia.installer.Main.main(Unknown Source)
                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
                at java.lang.reflect.Method.invoke(Method.java:498)
                at com.zerog.lax.LAX.launch(Unknown Source)
                at com.zerog.lax.LAX.main(Unknown Source)

Cause

查看錯誤中粗體字的訊息:

getEnable8dot3(Unknown Source)

這不是 DPA 問題,而是 Windows 登錄檔上遺失金鑰的問題。
在嘗試安裝/升級的伺服器上,在命令提示符下運行以下命令:
reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\ /v NtfsDisable8dot3NameCreation

應傳回: 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem
    NtfsDisable8dot3NameCreation    REG_DWORD    0x2

但是,如果返回以下內容,則確認問題:
This command resulted with the same message on both the application and datastore servers:
C:\Windows\system32>reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\ /v NtfsDisable8dot3NameCreation
 
ERROR: The system was unable to find the specified registry key or value

Resolution

可將 REG_DWORD 0x2 鍵新增至 Windows 登錄檔。

請與客戶 OS/Windows 安全性團隊確認,因為可能有原則封鎖建立此金鑰。

Affected Products

Data Protection Advisor, Data Protection Suite Series
Article Properties
Article Number: 000261463
Article Type: Solution
Last Modified: 06 Feb 2025
Version:  1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.