Data Protection Advisor — 尝试安装或升级 DPA 时出现致命 LAX 错误

Summary: 收到错误:“调用此 Java 应用程序导致 InvocationTargetException。在尝试升级或安装 DPA 时,此应用程序现在将退出 (LAX)。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

尝试安装或升级 DPA 数据存储区时,屏幕上显示以下错误,并且升级不会继续:

错误屏幕

ERROR: "Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX)"

Complete Error message: Invocation of this Java Application has caused and InvocationTargetException. This application will now exit (LAX)

“Details”选项卡显示 Java Lang 错误:
java.lang.NullPointerException
                at com.zerog.ia.installer.LifeCycleManager.getEnable8dot3(Unknown Source)
                at com.zerog.ia.installer.LifeCycleManager.a6(Unknown Source)
                at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
                at com.zerog.ia.installer.Main.main(Unknown Source)
                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
                at java.lang.reflect.Method.invoke(Method.java:498)
                at com.zerog.lax.LAX.launch(Unknown Source)
                at com.zerog.lax.LAX.main(Unknown Source)

Cause

查看 Error:

getEnable8dot3(Unknown Source)

这不是 DPA 问题,而是 Windows 注册表上缺少密钥的问题。
在您尝试安装/升级的服务器上,在命令提示符下运行以下命令:
reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\ /v NtfsDisable8dot3NameCreation

它应返回: 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem
    NtfsDisable8dot3NameCreation    REG_DWORD    0x2

但是,如果返回以下内容,则表示确认存在问题:
This command resulted with the same message on both the application and datastore servers:
C:\Windows\system32>reg query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem\ /v NtfsDisable8dot3NameCreation
 
ERROR: The system was unable to find the specified registry key or value

Resolution

REG_DWORD 0x2 密钥可以添加到 Windows 注册表中。

请与客户作系统/Windows 安全团队联系,因为可能存在阻止创建此密钥的策略。

Affected Products

Data Protection Advisor, Data Protection Suite Series
Article Properties
Article Number: 000261463
Article Type: Solution
Last Modified: 06 Feb 2025
Version:  1
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