AppSync：在代理主机或 AppSync 升级后连接到代理时出错

Summary: 在代理主机或 AppSync 升级后连接到代理时出错

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Symptoms

在代理程序主机或 AppSync 升级后，当 GUI 中的连接变为“红色”时，连接到代理程序时出现问题。
 

06-24-2025 15:41:31.023 ERROR [default task-88] [com.emc.archway.restapi.restresources.host.HostInstanceResource] [AppSync server] [] AppSync server failed to connect to agent host <UNIX_HOST> Ensure the agent host is up and reachable from the AppSync server. If this is a Windows agent host, ensure AppSync Host Plug-in service is in running state. If this is a Unix agent host, verify ssh service.

06-24-2025 15:41:57.218 ERROR [EJB default - 1] [com.emc.archway.service.sshservice.SecureShellSession] [AppSync server] [] Error while Connecting to host : <UNIX_HOST> : Auth cancel


 

Cause

根据支持矩阵，AppSync 代理主机和 AppSync 服务器版本兼容性不匹配，则存在间歇性代理连接问题。

Resolution

1.使用以下步骤
从 AppSync UI 重置 SSH 密钥：登录 AppSync UI > 设置 > 基础架构资源 > 服务器/群集 > 选择主机 > ，单击MoreReset> SSH key。

2.如果重置密钥不起作用，请使用命令提示符将 AppSync 服务器 ping 至代理服务器。 

Article Properties
Article Number: 000338736
Article Type: Solution
Last Modified: 18 Jul 2025
Version:  1
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