How to Obtain and Use a Technical Support Provided Microsoft Game Pass Replacement Key

Summary: Some newly purchased Dell computers may experience an issue activating Game Pass. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your entitled Game Pass offer. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Download Process:

  1. Go to My Account Portal.
  2. Enter your email address and password.
  3. Accept the End-User License Agreement (EULA).
  4. Click Software Licenses.
  5. Locate and click the Game Pass… item the customer purchased.
    My Account Example, Game Pass is not Pictured
    My Account Example, Game Pass is not Pictured.
     
  6. Locate the License Key and copy it for pasting.
    My Account Example, Game Pass is not Pictured
    My Account Example, Game Pass is not Pictured.
     
  7. In your web browser, go to https://Account.Microsoft.com This hyperlink is taking you to a website outside of Dell Technologies. and Login In with your Microsoft Account (MSA).
    Microsoft Account Example
    Microsoft Account Example
     
  8. In the browser address bar, type Account.Microsoft.com/Billing/Redeem and press Enter, this should bring you to the following page:
    Microsoft Account, Redeem Your Code or Gift Card Example
    Microsoft Account, Redeem Your Code or Gift Card Example
     
  9. Paste the Product Key copied from the My Account Portal in the text box, and click Next.
    Microsoft Account, Redeem Your Code or Gift Card, Key Entered Example
    Microsoft Account, Redeem Your Code or Gift Card, Key Entered Example
     
  10. The next page will confirm the Game Pass Offer. Choose whether to enable recurring payment or not. Click Confirm to proceed.
    Microsoft Account Here is What You Get Example
    Microsoft Account Here is What You Get Example
     
  11. Once its confirmed, you can double-check the key was accepted by going to the Subscriptions page.
    Microsoft Account, Subscriptions Example
    Microsoft Account Subscriptions Example

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Affected Products

Alienware, Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware , Dell Laptops, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Fixed Workstations, Mobile Workstations, Dell Pro Max Micro XE FCM2250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 16 XE MC16250, Dell Pro Micro Plus XE QBM1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus XE5 QBT1250 ...
Article Properties
Article Number: 000340108
Article Type: How To
Last Modified: 02 Jul 2025
Version:  1
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