PPDM：Linux 檔案系統備份失敗ABF0001並顯示嚴重訊號 11

Summary: Linux 檔案系統的備份失敗，並出現錯誤 ABF0001;ddfssv 命令當機，並顯示嚴重訊號 11。足夠的可用空間和 --nouserinfo 沒有説明。通過將用戶端代理升級到版本 19.18 或更高版本來修復以前的案例。

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Symptoms

觀察到 Linux 檔案系統備份未成功完成時的症狀。 

  • 備份工作傳回錯誤 ABF0001 "Backup statistics are not generated due to an internal error."ABF0001錯誤的螢幕截圖
  • 可使用 ddfssv 命令當機並傳回致命訊號 11.  
    ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.507Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00] ddfssv FATAL <5889>: Fatal signal 11 in pid 25806
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  FATAL ERROR: <0001> uapp::handlefatal: Fatal signal 11
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 0000000000828684
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000008294da
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 000000000082a16e
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 000000000082a2ef
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000008917b4
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00007f174e466630
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000005ee6e1
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000007306fd
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 0000000000732b51
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000006c2c39
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000006c302a
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 0000000000895208
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00007f174e45eea5
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00007f174d967b0d
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  ERROR: <0001> uapp::handlefatal: aborting program pid=25806, sig=11
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00] ddfssv FATAL <5890>: handlefatal: Aborting program with code 176, pid=25806, sig=11
  • 用戶端回報有足夠的可用磁碟空間，表示儲存不足不是造成問題的原因。 
  • 使用 --nouserinfo 選項無法解決備份失敗問題。

Cause

根本原因仍然未知。

將用戶端升級至版本 19.18 或更新版本可解決歷程記錄呈報問題 （PPDMESC-8174、PPDMESC-8927、PPDMESC-11002）。

Resolution

推薦：

將用戶端升級至版本 19.18 或更新版本。

注意：如果升級到版本 19.18 或更新版本後問題仍然存在，請連絡 Dell 支援，並提供用戶端記錄，以進行進一步分析。 

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000385556
Article Type: Solution
Last Modified: 31 Oct 2025
Version:  1
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