PPDM：Linux 文件系统备份失败并显示致命信号ABF0001 11

Summary: Linux 文件系统的备份失败，并显示错误 ABF0001;ddfssv 命令崩溃，并显示致命信号 11。足够的可用空间和 --nouserinfo 没有帮助。通过将客户端代理升级到版本 19.18 或更高版本修复了之前的情况。

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Symptoms

当 Linux 文件系统备份未成功完成时，会观察到相应症状。 

  • 备份作业返回错误 ABF0001 "Backup statistics are not generated due to an internal error."ABF0001错误的屏幕截图
  • 而 ddfssv 命令崩溃并显示致命信号 11。  
    ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.507Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00] ddfssv FATAL <5889>: Fatal signal 11 in pid 25806
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  FATAL ERROR: <0001> uapp::handlefatal: Fatal signal 11
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 0000000000828684
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000008294da
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 000000000082a16e
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 000000000082a2ef
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000008917b4
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00007f174e466630
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000005ee6e1
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000007306fd
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 0000000000732b51
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000006c2c39
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00000000006c302a
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 0000000000895208
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00007f174e45eea5
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  | 00007f174d967b0d
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00]  [mul01]  ERROR: <0001> uapp::handlefatal: aborting program pid=25806, sig=11
ddfssv_cent_20251023040215_TRACE_ID_965bd2a7fdb20686_EXEC_ID_91a4456b58b09f00.log: 2025-10-23T04:16:37.508Z [TRACE_ID:965bd2a7fdb20686;JOB_ID:81c0d156dedf1700;EXEC_ID:91a4456b58b09f00] ddfssv FATAL <5890>: handlefatal: Aborting program with code 176, pid=25806, sig=11
  • 客户端报告可用磁盘空间充足，表明存储空间不足未导致此问题。 
  • 使用 --nouserinfo 选项无法解决备份失败问题。

Cause

根本原因仍然未知。

通过将客户端升级到版本 19.18 或更高版本解决了历史上报（PPDMESC-8174、PPDMESC-8927、PPDMESC-11002）。

Resolution

建议：

将客户端升级到版本 19.18 或更高版本。

提醒：如果升级到版本 19.18 或更高版本后问题仍然存在，请联系戴尔支持并提供客户端日志以进行进一步分析。 

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000385556
Article Type: Solution
Last Modified: 31 Oct 2025
Version:  1
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