NetWorker: NMSAP SAP/Oracle client backup fails with The NSR client resource for could not be located.

• The client machine has four networker interfaces with each interface assigned a unique hostname.

 # netstat -i
Name      Mtu  Network         Address         Ipkts              Ierrs Opkts              Oerrs Coll
lo0      32808 loopback        localhost       490042836          0     490079498          0     0
lan900:1  1500 1.1.1.0      hostp00        6016658676         0     4480004405         0     0
lan900:3  1500 1.1.1.0      hostp11        21675110           0     125596             0     0
lan900:2  1500 1.1.1.0      hostp10        21427841           0     127103             0     0
lan900    1500 1.1.1.0      hostsn0        3114943004         0     6229709049         0     0

where: hostsn0 is the primary interface's host name

• The SAP client resource was created with one of the secondary interfaces' hostname.
• Backup fails with "Unable to obtain user credential lockbox due to authentication denied."
• nsrsapsv log does not get created on the client side under /nsr/applogs.

Conflict between the NetWorker client resource name and the actual hostname on the client machine.

• Delete the client resource from the NetWorker server and the lockbox.

In the NMC user interface, go to Protection tab to delete the client.

Delete the lockbox in Server tab - Lockboxes.

• Create the client resource using the main hostname of the client machine. Provide the required information in the next windows to complete the client configuration.

• Retry the backup.