Long Boot Time in PBA Using Dell Encryption Enterprise After Switching Networks

Summary: A customer may report that they have to wait for three or more minutes until they can enter their credentials in the Pre Boot Authentication environment on the first boot after the computer was connected to a network with a different IP range (for example 192.168.1.X as company network and 192.168.178.X as private network). ...

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Symptoms

Affected Products:

  • Dell Full Disk Encryption
  • Dell Encryption Enterprise Self-Encrypting Drive Manager

Affected Versions:

  • v10.7
  • v10.8
  • v10.9.0.3

Affected Operating Systems:

  • Windows

Cause

This behavior can be observed when the customer does not use a Dell Security Management Server Front-End Server.

Resolution

To resolve the issue update to the latest version of Dell Full Disk Encryption or Dell Encryption Enterprise Self-Encrypting Drive Manager.

The issue is resolved in v10.9.1.1 and later.

You can check the installed PBA Version by clicking Options (bottom left) in PBA and select About.

About
Figure 1: (English Only) Select Options and About

 

Version
Figure 2: (English Only) Dell Data Security Build information

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000186109
Article Type: Solution
Last Modified: 08 May 2024
Version:  11
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