Bluetooth Mouse Disconnect When Using Bluetooth Mouse, Keyboard, and Headset Simultaneously
Summary: This article provides information about Bluetooth mouse disconnect when simultaneously using Bluetooth mouse, Keyboard, and Headset.
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Symptoms
XPS 13 9350 Bluetooth mouse loses function intermittently when using Bluetooth mouse, Keyboard, and Headset simultaneously.
Affected Platform:
- XPS 13 9350
Cause
Intel firmware issue
Resolution
Updating the Bluetooth Driver to version 23.90.0.8, A51, or later resolves the issue. See How to Download and Install Dell Drivers.
Affected Products
XPS 13 9350Article Properties
Article Number: 000248331
Article Type: Solution
Last Modified: 22 May 2026
Version: 6
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