EMAgent forårsaker overdreven belastning på Dell Security Management Server

Summary: Under visse forhold starter Dell Encryption Management Agent (EMAgent) serverinnsjekkinger hvert minutt. Dette kan føre til overdreven trafikk til Dell Security Management Server (tidligere Dell Data Protection Server), noe som fører til høy ressursutnyttelse og mulige tjenestekrasj. ...

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Symptoms

Berørte produkter:

  • Dell Security Management Server
  • Dell Security Management Server Virtual
  • Dell fullstendig diskkryptering
  • Dell BitLocker-behandling
  • Dell Endpoint Security Suite Enterprise
  • Dell Data Protection | Enterprise Edition Server
  • Dell Data Protection | Virtual Edition

Berørte versjoner:

  • v10.1 til 10.2

Berørte operativsystemer:

  • Windows 7
  • Windows 10

Dette problemet er til stede på EMAgent uten plugin-modulen for selvkrypterende disk (SED). Dette inkluderer:

  • Dell fullstendig diskkryptering
  • Dell BitLocker-behandling
  • Dell Endpoint Security Suite Enterprise

Dette problemet finnes ikke på:

  • Dell Self-Encrypting Drive Manager

Endepunktet:

I den DellAgent.log filen i C:\Programdata\Dell\Dell Data Protection\ er det loggmeldinger som angir en kontroll hvert minutt:

2019.05.20 20:36:53.571 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.571 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:36:53.633 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:36:53.633 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.633 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:36:53.649 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:37:53 PM
2019.05.20 20:37:53.655 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.655 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:37:53.717 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:37:53.733 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.733 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:37:53.733 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:38:53 PM

Server:

I de output.log filene for Core Server kan det også være et stort antall agentinnsjekkinger:

2019-05-20 11:08:58,664 INFO AGENT [Thread Pool Worker] - RequestResponse agent xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has checked in recently

Dell Security Management Server kan også vise høy ressursutnyttelse for kjerneservertjenesten.

Cause

Ikke aktuelt

Resolution

Dette problemet løses ved å oppgradere EMAgent til v10.3 eller nyere.

Når du skal kontakte kundestøtte, kan du se Dell Data Security internasjonale telefonnumre for støtte..
Gå til TechDirect for å generere en forespørsel om teknisk støtte på Internett.
Hvis du vil ha mer innsikt og flere ressurser, kan du bli med i fellesskapsforumet for Dell Security.

Affected Products

Dell Encryption, Dell Endpoint Security Suite Enterprise
Article Properties
Article Number: 000130879
Article Type: Solution
Last Modified: 07 May 2024
Version:  8
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