Symptoms
Intermittently GST Service stop functioning require multiple restart to log in to the NMC
Cause
Inconstant NMC database, or intermittently NMC database access failing
GST log may show following errors
0 16/10/2016 2:36:15 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 10/16/16 02:36:15.xxxxxx The most recently called subfunction returned error 2.
0 16/10/2016 2:36:15 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 10/16/16 02:36:15.xxxxxx D:/views/nw/9.0.1/gst/modules/psm2/tsc_man_evnt.c(914): Internal error: ODBC problem.
0 16/10/2016 2:36:15 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 10/16/16 02:36:15.xxxxxx ODBC environment handle:
0 16/10/2016 2:36:15 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 10/16/16 02:36:15.xxxxxx ODBC database connection handle:
0 16/10/2016 2:36:15 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 10/16/16 02:36:15.xxxxxx ODBC statement handle:
0 16/10/2016 2:36:15 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 10/16/16 02:36:15.xxxxxx The most recently called subfunction returned error 2.
0 16/10/2016 2:36:15 AM 1 5 0 xxxxxx test.lab.local gstd NSR notice 10/16/16 02:36:15.xxxxxx poll: ERROR, failed to store_fetch from database
0 27/02/2017 8:05:16 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 02/27/17 08:05:16.xxxxxx Out of memory.
0 27/02/2017 8:05:16 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 02/27/17 08:05:16.xxxxxx Could not add attribute 'poll_private'.
0 27/02/2017 8:05:16 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 02/27/17 08:05:16.xxxxxx Out of memory.
0 27/02/2017 8:05:16 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 02/27/17 08:05:16.xxxxxx The most recently called subfunction returned error 2.
0 27/02/2017 8:05:16 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 02/27/17 08:05:16.xxxxxx The most recently called subfunction returned error 2.
0 27/02/2017 8:05:16 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 02/27/17 08:05:16.xxxxxx The most recently called subfunction returned error 2.
0 27/02/2017 8:05:16 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 02/27/17 08:05:16.xxxxxx The most recently called subfunction returned error 2.
0 27/02/2017 8:05:16 AM 1 5 0 xxxxxxxx test.lab.local gstd NSR notice 02/27/17 08:05:16.xxxxxx end of processing msg 'psm/fetch' rescode 2 reason: 'Out of memory.'
Resolution
Installing NMC on another host to verify reinstall resolve the problem.
Procedure to reinstall NMC server
- Uninstall NMC (NetWorker Management Console) - Do not uninstall Networker server software
- Rename NMC folder ('Management' folder)
- Install NMC (NetWorker Management Console) again and configured.
If there are recent good NMC database backup available, restoring NMC database may help.