Summary:Learn how to create and export a SupportAssist Collection using iDRAC9 on Dell devices. Resolve technical issues with this step-by-step guide.
Please select a product to check article relevancy
This article applies to This article does not apply toThis article is not tied to any specific product.Not all product versions are identified in this article.
The iDRAC9 SupportAssist utility can create a SupportAssist collection, also known as a Technical Support Report (TSR). The iDRAC provides an application interface for gathering platform information that enables support services to resolve platform problems. The iDRAC generates a SupportAssist collection of the system. It saves the collection locally. The SupportAssist collection, or Technical Support Report, can then be used to troubleshoot a system.
Click Maintenance, and then click SupportAssist (Figure 1).
Note: If the server is not registered for SupportAssist, the SupportAssist Registration Wizard is displayed. Registration is optional. If registration is not wanted, click on Cancel, and then click Cancel Registration. Registration must be completed to automatically send the collection to Dell Support.
Click Start a Collection (Figure 1).
Select the datasets to include in the collection. Optionally, proceed with the default selection.
Note: OS and Application Data requires the iDRAC Service Module (iSM) be installed and running. For more information, reference Support for Dell iDRAC Service Module. iSM is an optional software application that can include relevant OS and Application Data in the SupportAssist collection. The Operating System and Application Data option is disabled and not selectable if either the iDRAC Service Module is not installed and running or if the Operating System BMC/iDRAC Passthrough is disabled in the iDRAC.
Collection Preferences: Select datasets that should be filtered for Personally Identifiable Information (Figure 2).
Figure 2: iDRAC9 Collection Preferences
Select the destination to save the collection to.
Note: If the Save to Network option is selected, the provided network details is saved as default for all future collections.
Note: As of iDRAC9 FW 7.0 and newer it is no longer possible for an iDRAC SupportAssist collection to be directly sent to Dell.
Save locally option saves the generated collection on the local system.
Note: A popup will show a message to save compatced file to open in your browser. Certify that this popup is not blocked.
Save to Network option saves the generated collection to a defined CIFS or NFS share location.
Click Collect to proceed with Collection generation.
Accept the End User Level Agreement (EULA) to continue the process.