Os logs do Policy Proxy mostram "Erro de acesso a dados ao recuperar o segredo do gatekeeper"

Summary: Às vezes, após um upgrade do Dell Security Management Server, a fila do Policy Proxy e a fila Message Broker são corrompidas. Isso faz com que os endpoints do Dell Encryption não consigam atualizar a política. ...

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Symptoms

Produtos afetados:

  • Dell Security Management Server

O erro nos logs mostra como:

policyproxy.log 494 01-30-2019 08:10:01 [E] STOMP ERROR: Data access error while retrieving gatekeeper secret [java.lang.SecurityException: Data access error while retrieving gatekeeper secret

Cause

Não aplicável

Resolution

Para corrigir esse erro, recrie as filas seguindo as etapas do artigo: Como recriar o Policy Proxy e o Message Broker para o Dell Data Security Server

Affected Products

Dell Encryption
Article Properties
Article Number: 000129438
Article Type: Solution
Last Modified: 18 Jun 2026
Version:  12
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