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VxRail: Event code: VXR508MEM0802 - DIMM degradation detected

Summary: Event code: VXR508MEM0802 - DIMM degradation detected

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Event VXR508MEM0802 shows up on physical view.

Cause

The memory health monitor feature has detected a degradation in the DIMM installed in <location>. Reboot system to initiate the self-heal process.

PowerEdge server BIOS will initiate the self-healing process automatically upon the next reboot. (BIOS may initiate more reboots during this process.) Do not remove or swap the DIMM at the specified location in the event message.

 

After a successful healing process, a DIMM replacement for these correctable memory errors is not necessary.

Resolution

Follow these steps to verify DIMM status:
Open iDRAC view of the device, go to Maintenance -> System Event Log, verify that there is indeed an event MEM0802.
Put the cluster in suppress mode and the node in maintenance mode.

Then reboot the host soon to initiate self-heal process.
If the healing process failed, contact Dell Technologies Technical Support or your Authorized Service Representative, and quote this Dell Knowledge Base article ID.

Additional Information

PowerEdge server BIOS will initiate the self-healing process automatically upon the next reboot. (BIOS may initiate more reboots during this process.) Do not remove or swap the DIMM at the specified location in the event message.

After a successful healing process, a DIMM replacement for these correctable memory errors is not necessary.

For more information, see: What is DDR4 Self-healing on Dell PowerEdge Servers with Intel Xeon Scalable Processors

Affected Products

VxRail Appliance Series

Products

VxRail Appliance Series, VxRail E460, VxRail E560, VxRail E560F, VxRail E560N, VxRail E660, VxRail E660F, VxRail E660N, VxRail E665, VxRail E665F, VxRail E665N, VxRail G560, VxRail G560F, VxRail P470, VxRail P570, VxRail P570F, VxRail P580N , VXRAIL P670F, VxRail P670N, VxRail P675F, VxRail P675N, VxRail S470, VxRail S570, VxRail S670, VxRail V470, VxRail V570, VxRail V570F, VXRAIL V670F, VxRail VD-4510C, VxRail VD-4520C, VxRail VE-660, VxRail VE-6615, VxRail VP-760, VxRail VP-7625 ...
Article Properties
Article Number: 000189457
Article Type: Solution
Last Modified: 24 Jan 2025
Version:  5
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