PowerProtect: 요청을 처리하는 동안 Cloud Snapshot Manager 복제 작업이 오류와 함께 실패함

Summary: PowerProtect: Cloud Snapshot Manager 복사 작업이 다음 오류와 함께 실패합니다. {"errors":[{"code":1004,"message":"요청을 처리하는 동안 오류가 발생했습니다.","details":"요청을 처리하는 동안 오류가 발생했습니다."}]}

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Symptoms

AWS(Amazon Web Services)에서 DDVE(Data Domain Virtual Edition)로 스냅샷을 복사하는 작업이 실패하고 다음과 유사한 오류 메시지가 표시됩니다. 
"Error occured fetching session from csm proxy : Error: {"errors":[{"code":1004,"message":"Error encountered while processing the request.","details":"Error encountered while processing the request."}]} Error code: 3041"
AWS ECS 클러스터는 없으며 작업 정의는 AWS 계정에 생성됩니다.

AWS CloudFormation 로그에 다음과 유사한 오류 메시지가 표시됩니다. 
# TaskDefinition CREATE_FAILED
Resource handler returned message: "Invalid request provided: Create TaskDefinition: User: arn:aws:sts::sideID:assumed-role/CSMRole/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx is not authorized to perform: ecs:TagResource on resource: arn:aws:ecs:ZONE:sideID:task-definition/csm-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx_proxyTaskDefinition:* because no identity-based policy allows the ecs:TagResource action (Service: AmazonECS; Status Code: 400; Error Code: AccessDeniedException; Request ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx; Proxy: null)" (RequestToken: 0d5dea1c-e158-e5e2-0080-1e2c521679dc, HandlerErrorCode: InvalidRequest)
다음과 유사한 메시지가 표시됩니다. 
# Cluster CREATE_FAILED
Resource handler returned message: "Error occurred during operation 'CreateCluster SDK error: User: arn:aws:sts::sideID:assumed-role/CSMRole/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx is not authorized to perform: ecs:TagResource on resource: arn:aws:ecs:ZONE:sideID:cluster/csm-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx_proxyCluster because no identity-based policy allows the ecs:TagResource action (Service: AmazonECS; Status Code: 400; Error Code: AccessDeniedException; Request ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx; Proxy: null)'." (RequestToken: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, HandlerErrorCode: GeneralServiceException)

Cause

AWS 권한 ecs:TagResource Cloud Snapshot Manager에서 사용하는 역할에 할당된 IAM 정책에서 이(가) 누락되었습니다.

Resolution

Cloud Snapshot Manager에서 사용하는 역할에 할당된 IAM 정책을 업데이트합니다. 

다음 설명서 링크를 사용하여 IAM 정책을 생성하거나 업데이트하는 방법에 대한 단계를 찾을 수 있습니다. PowerProtect Cloud Snapshot Manager 온라인 도움말 | Dell 미국

JSON 탭에서 아래 이미지와 같이 변경합니다.

esc:TagResource 권한을 추가하도록 CSM 정책이 변경되었습니다.

Affected Products

Cloud Snapshot Manager, PowerProtect Cloud Snapshot
Article Properties
Article Number: 000223744
Article Type: Solution
Last Modified: 29 Aug 2025
Version:  2
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