PowerStore: Error "partially failed delete. " raised due to an unreachable remote system

Summary: The error "partially failed delete. " is raised due to an unreachable remote system. PowerStore may report an OutOfMemoryError.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

The "partially failed delete" alert may be raised.
In the PowerStore Manager the alert may appear several times, as follows in the screenshots:
partially failed delete alert
 

Cause

When a PowerStore system has another PowerStore registered as a remote system, and that remote system is unreachable, the originating PowerStore attempts to reconnect to that remote system every minute. That software has a memory leak which can grow over time if the remote system remains unreachable, eventually causing the OutOfMemoryError.

Resolution

1. Check whether the management network communication between PowerStore and configured remote systems is in a good state via PowerStore Manager UI.
PowerStore Manager UI
2. If the unreachable remote system is still needed, then investigate and resolve the cause of the connection issue. Common causes might be network problems between the two systems or the remote system being offline for maintenance.
3. If the unreachable remote system is no longer needed, then delete the remote system from the PowerStore.
4. If the issue persists, contact Technical Support. Refer to this KB article for expedited support. 

Affected Products

PowerStore
Article Properties
Article Number: 000226425
Article Type: Solution
Last Modified: 28 Jun 2024
Version:  1
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