Avamar: Data Domain backend capacity report fails due to Physical Capacity Measurement (PCM) being disabled

Summary: The Avamar backend capacity report with Data Domain fails due to the Physical Capacity Measurement (PCM) feature being disabled.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

In the Avamar Administrator console, a report with the type "Backend Capacity (Data Domain)" fails.
Avamar Administrator failure

The Management Console Service (MCS) logs show the following error: 
/usr/local/avamar/var/mc/server_log/mcserver.log.0

08/07-11:23:45.00903 [Report-1419#523263] com.avamar.mc.datadomain.DdrRestClient$MyResponseErrorHandler.handleError
WARNING: error response body is {"details": "Feature is not enabled.", "code": 5045}
08/07-11:23:45.00903 [Report-1419#523263] com.avamar.mc.rpt.job.BackendCapacityDDReportJob.submit
FINE: Submit fail on creation, mid:null   Exception:
08/07-11:23:45.00915 [Report-1419#523263] com.avamar.mc.datadomain.DdrRestClient$MyResponseErrorHandler.handleError
WARNING: error response body is {"details": "**** Invalid compression measurement ID: \"null\".", "code": 5455}
08/07-11:23:45.00915 [Report-1419#523263] com.avamar.mc.rpt.job.BackendCapacityDDReportJob.run
WARNING:
com.avamar.mc.rpt.bcrdd.DDBackendCapacityReportException:
        at com.avamar.mc.rpt.bcrdd.CompressionMeasurement.deleteMeasurementById(CompressionMeasurement.java:295)
        at com.avamar.mc.rpt.job.BackendCapacityDDReportJob.submit(BackendCapacityDDReportJob.java:279)
        at com.avamar.mc.rpt.job.BackendCapacityDDReportJob.run(BackendCapacityDDReportJob.java:130)
        at com.avamar.mc.rpt.job.ReportManager$1.run(ReportManager.java:88)
        at java.lang.Thread.run(Thread.java:750)

Cause

The REST API response from the Data Domain details that a feature is not enabled. 
{"details": "Feature is not enabled.", "code": 5045}

The feature which must be enabled on the Data Domain is Physical Capacity Measurement (PCM).

Resolution

Enable PCM on the Data Domain to take capacity measurements.

1. Log in to the Data Domain with SSH as sysadmin.

2. Run the following command to enable PCM. 
compression physical-capacity-measurement enable and-initialize
3 Run the Data Domain backend capacity report again from the Avamar Administrator console, it may take some time.

Additional Information

See the related KB article for Data Domain capacity measurements.
000058798 | DDOS Physical Capacity Measurement or Physical Capacity Reporting Frequently Asked Questions

Affected Products

Avamar Server
Article Properties
Article Number: 000227766
Article Type: Solution
Last Modified: 03 Feb 2025
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.