PowerFlex 3.x SVM conversion fails (Cluster is not functional)

Summary: SVM conversion process fails during the Query phase, at the resolve svm topology command.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

MDM cluster has virtual IP addresses configured which do not correspond to the configured MDM IP addresses (MDM control IP addresses).

Symptoms

The Gateway log, scaleio-trace.log, contains messages similar to the following.

2019-04-04 07:31:13,933 [executor-10] ERROR c.e.s.s.d.i.c.ResolveSvmTopologyCommand - Error Cluster is not functional. executing command .ResolveSvmTopologyCommand (abort) : com.emc.s3g.scaleio.im.services.installation.OrchestratorServiceImpl.svmUpgradeNodeSwitchMdmRoles(OrchestratorServiceImpl.java:1920) com.emc.s3g.scaleio.im.services.installation.OrchestratorServiceImpl.svmUpgradeNode(OrchestratorServiceImpl.java:2385) com.emc.s3g.scaleio.im.services.installation.OrchestratorServiceImpl.svmUpgrade(OrchestratorServiceImpl.java:1259) com.emc.s3g.scaleio.domain.installation.commands.ResolveSvmTopologyCommand.executeVCenterCommand(ResolveSvmTopologyCommand.java:90) com.emc.s3g.scaleio.domain.installation.commands.ResolveSvmTopologyCommand.executeVCenterCommand(ResolveSvmTopologyCommand.java:27) com.emc.s3g.scaleio.domain.installation.commands.VCenterCommand.executeCommand(VCenterCommand.java:48) com.emc.s3g.scaleio.domain.installation.commands.BaseCommand.call(BaseCommand.java:515) java.util.concurrent.FutureTask.run(Unknown Source) java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) java.lang.Thread.run(Unknown Source)

 

Impact

SVM conversion process cannot proceed. 

Cause

The issue is caused by incorrect MDM virtual IP address configuration.

The MDM cluster is expected to have one virtual IP address for each configured MDM control IP address.
Each virtual IP address should be part of its corresponding MDM control IP address's network (subnet).

In addition, no virtual IP addresses are expected to be configured for any MDM management IP addresses.

For example, if the MDM cluster has two MDM control IP addresses configured, exactly two virtual IP addresses are expected.

Resolution

Perform the following steps.

  • Add MDM virtual IP addresses for all MDM control IP addresses.
  • Remove any MDM virtual IP addresses which do not correspond to MDM control IP addresses.
  • Restart the SVM conversion process.

Impacted Versions

All VxFlex OS Gateway versions Configuration issue

Fixed in Version

N/A Configuration issue

Article Properties
Article Number: 000165297
Article Type: Solution
Last Modified: 03 Sept 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.