PowerEdge: R740 - Multiple Memories Reports Multibit Error (MBE) After Adding Memory
Summary: R740 original memory was upgrade to a 24X128G configuration. After the upgrade is completed, all the memory except A1 B1 will report MBE errors. Exchange other slot memory to A1 B1 for testing. The problem does not follow the memory. ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
2021-10-29 06:41:29 Multi-bit memory errors detected on a memory device at location(s) DIMM_B12. 2021-10-29 06:41:29 Multi-bit memory errors detected on a memory device at location(s) DIMM_B6. 2021-10-29 06:41:29 Multi-bit memory errors detected on a memory device at location(s) DIMM_B11. 2021-10-29 06:41:29 Multi-bit memory errors detected on a memory device at location(s) DIMM_B5. 2021-10-29 06:41:28 Multi-bit memory errors detected on a memory device at location(s) DIMM_B10. 2021-10-29 06:41:28 Multi-bit memory errors detected on a memory device at location(s) DIMM_B4. 2021-10-29 06:41:28 Multi-bit memory errors detected on a memory device at location(s) DIMM_B9. 2021-10-29 06:41:27 Multi-bit memory errors detected on a memory device at location(s) DIMM_B3. 2021-10-29 06:41:27 Multi-bit memory errors detected on a memory device at location(s) DIMM_B8. 2021-10-29 06:41:27 Multi-bit memory errors detected on a memory device at location(s) DIMM_B2.
Check the TSR log, while the MBE error is reported in the memory, there is also a UEFI0355 error. The information is as follows.
2021-10-29 19:41:41 496 UEFI0355 All the NVDIMMs are disabled because the value of memory capacity of all the installed NVDIMMs has exceeded the maximum value supported by the processor.
Cause
Check again the memory size that the used CPU is supported.
The CPU used is a Xeon Gold 5218 X2.
A single CPU supports a 1 TB memory size.
Under this configuration, 2 CPUs can support up to 2 TB of memory.
The memory capacity of the server has exceeded the support range of the CPU.
Resolution
Reduce the memory capacity to 2 TB.
Install the memory according to the system memory guidelines in the installation and service manual.
Affected Products
OEMR R740, PowerEdge R740Article Properties
Article Number: 000193244
Article Type: Solution
Last Modified: 26 May 2025
Version: 3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.