Performance Issues with Sophos and Dell Encryption

Summary: This article provides information regarding Sophos Anti-Virus with Dell Encryption (formerly Dell Data Protection | Encryption).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption
  • Dell Data Protection | Encryption

Affected Versions:

  • v8.x

Cause

Not Applicable

Resolution

Performances issues occur when Sophos and the Shield are installed on the same machine. When this occurs, the Shield’s encryption sweep can take days to complete.

The behavior monitoring feature of Sophos must be disabled, to prevent these performance issues,

Below is a screenshot of the behavior monitoring setting in Sophos. Clear the box to disable the feature.

Anti-Virus and HIPS Policy
Figure 1: (English Only) Anti-Virus and HIPS Policy

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

 

Affected Products

Dell Encryption
Article Properties
Article Number: 000126029
Article Type: Solution
Last Modified: 11 Apr 2024
Version:  10
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