PowerProtect: OpenShift Backup Fails with Error cproxy Already Exists

Summary: Protection job fails due to "cproxy already exists" error.

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Symptoms

PowerProtect Data Manager protection job fails with an error message similar to the following:

Error: Unable to backup PersistentVolumeClaims. PVC backup returned with an error: Unable to backup PVC 'XXX-XXXXXXXXXXXX-XXXXX-XXXXXXXXXXXX-XXXX-1'. Unable to create Pod 'XXXXXXXXX-XXXXXXXXXX-YYYY-MM-DD-HH-MM-SS-XXXXXXXXX-XXXXXXXXXX-XXX-XXXXXXXXXXXX-XXXXX-XXXXXXXXXXXX-XXX-YYYY-MM-DD-HH-MM-SS-cproxy': pods "XXXXXXXXX-XXXXXXXXXX-YYYY-MM-DD-HH-MM-SS-XXXXXXXXX-XXXXXXXXXX-XXX-XXXXXXXXXXXX-XXXXX-XXXXXXXXXXXX-XXX-YYYY-MM-DD-HH-MM-SS-cproxy" already exists Unable to backup PVC 'XXX-XXXXXXXXXXXX-XXXXX-XXXXXXXXXXXX-XXXX-1': Unable to create pod in safeguard limit of 10 minutes.

This issue occurs when the following conditions are met:

  • There are multiple PVCs that have the same first 40 characters in their names.
  • Parallel processing of multiple PVCs is enabled.
  • PowerProtect Data Manager version 19.17.0-10 and earlier is in use.

Cause

This is a software defect. 

Resolution

This issue is addressed in the PowerProtect Data Manager version 19.17.0-18.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000228552
Article Type: Solution
Last Modified: 02 Sept 2025
Version:  2
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